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For Companies At a Glance
- Tasks: Design and implement secure network infrastructures while resolving technical issues.
- Company: Established IT business rapidly becoming a leader in the industry.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on client support and network solutions.
- Qualifications: Experience in networking, customer support, and relevant certifications like CCNA or CCNP.
- Other info: Exciting role with opportunities for R&D and product development.
The predicted salary is between 36000 - 60000 £ per year.
We are sourcing a Network Engineer for a permanent role in Aberdeen. This client is a well-established IT business and quickly becoming a leader in their field, based on their years of expertise. The role would be working in the Client Support division and reporting to the Operations Manager.
Responsibilities
- Key player in the designing and implementing of a functional and secure Network Infrastructure.
- Resolving support issues and addressing user's needs.
- Operate as an integral team member for Client Support.
- Employ strong fault diagnosis and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to clients from pre-sales through to service delivery and ongoing client support in a professional, timely manner.
- Maintain high degrees of customer service and satisfaction in all aspects of the role.
- Provide technical and general customer support both internally and externally specialising in but not limited to:
- Network Connectivity - Configuration, support & Maintenance of Network Connectivity (Switching, Routing) & Firewalling.
- Wireless Network – Design, deployment and support of wireless network services to clients.
- Voice Services - Support of Telecoms services to clients.
- Managed Services – Server Admin (Config, Support & Maintenance of Windows & Unix Servers), Microsoft Office 365 (Licensing & Management), and Cloud (VMware & Azure).
- Pre-sales Support – Technical Recommendations, supporting business development team, overlooking tenders and client scoping.
- Client Support – via phone, e-mail, ticketing system and site attendance, whilst meeting SLAs.
- Out of hours support and resolution – be available throughout on call hours via weekly rota system.
- R&D / Product and Service Development Roadmap.
- Infrastructure Management - Assist in system audits and development projects.
- Business Improvement & daily role management.
- Daily role management - Review jobs, tasks, tickets and event monitoring tools frequently and advance in a timely manner.
Qualifications and Experience Required
- In-depth knowledge of networking solutions.
- Experience in a network engineer role.
- Experience of providing exceptional customer support in a technical Support environment.
- Certification such as Cisco CCNA, CCNP or CCDA and ITIL would be advantageous.
- A full clean driving license.
- Must be located in the Aberdeen region to work hybrid 2-3 days per week in the office.
- No sponsorship - must have at least a defendants visa, Pre-settled, Settled or ILR, or be a UK citizen.
Network Engineer (Aberdeen) employer: McNally Recruitment Ltd
Contact Detail:
McNally Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Engineer (Aberdeen)
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars to connect with others in the field. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects and achievements in network engineering. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to network infrastructure. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Network Engineer (Aberdeen)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Engineer role. Highlight your experience with network solutions, customer support, and any relevant certifications like Cisco CCNA or CCNP. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience in client support and fault diagnosis – we love that stuff!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We’re all about finding timely solutions for our clients, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at McNally Recruitment Ltd
✨Know Your Networking Stuff
Make sure you brush up on your networking knowledge before the interview. Be ready to discuss your experience with switching, routing, and firewalling. They’ll likely ask you about specific scenarios where you've diagnosed and solved complex technical issues, so have some examples in mind.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to talk about how you've provided exceptional customer support in the past. Think of times when you went above and beyond to resolve an issue or improve a client's experience. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with Their Tech Stack
Research the technologies and tools the company uses, especially around Microsoft Office 365, VMware, and Azure. If you can demonstrate knowledge of their systems and how you can contribute to their managed services, it’ll give you a leg up in the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your fault diagnosis and root cause analysis skills. Practice articulating your thought process when tackling technical problems. This will help you convey your problem-solving abilities clearly and effectively during the interview.
