At a Glance
- Tasks: Be the go-to person for guests overnight, ensuring their safety and comfort.
- Company: Join a welcoming hotel team in Hertford with a focus on guest satisfaction.
- Benefits: Competitive pay, night shift allowance, uniform, and staff discounts.
- Other info: Flexible hours with ongoing training and development opportunities.
- Why this job: Perfect for night owls who enjoy helping others and thrive in a calm environment.
- Qualifications: Customer service experience is a plus, but a positive attitude is key!
The predicted salary is between 14 - 14 £ per hour.
We're looking for a reliable, self-motivated Night Porter to be the primary point of contact for guests and the hotel overnight. You'll ensure the safety, security, and comfort of guests while carrying out reception, cleaning, and maintenance duties during the quiet hours.
Key Responsibilities
- Welcome and check in late-arriving guests; process late check-outs and early departures
- Respond promptly and courteously to guest requests, queries, and complaints throughout the night
- Conduct regular security patrols of the building, grounds, and car park
- Monitor CCTV, fire panels, and alarm systems; respond to alarms following hotel procedures
- Lock up and secure the premises at the appropriate time; unlock for early staff/guests
- Set up function rooms, restaurant, or breakfast area ready for the morning shift
- Carry out light cleaning duties (public areas, lobby, restrooms, bar and staff areas)
- Deal with emergencies calmly, including contacting emergency services when required
- Assist with luggage, and other guest requests
- Liaise and hand over accurately to the morning team
What We're Looking For
- Previous hotel, hospitality, or customer service experience preferred but not essential
- Comfortable working alone and making sound decisions overnight
- Strong communication skills and a calm, professional manner under pressure
- Basic numeracy skills for cash handling and night audit tasks
- Physically able to carry out light cleaning, lifting, and walking the premises
- Flexible and reliable, with good timekeeping
- A willingness to learn basics of booking systems
What We Offer
- Competitive hourly rate plus night shift allowance
- Uniform provided / staff discounts
- Ongoing training and development
Night Porter Full or Part-Time - Hertford employer: McMullens & Sons
Join a family-run business that prioritises guest satisfaction and quality, where your career can flourish in a supportive environment. At Chicken & Grill pubs, we invest in our team members through comprehensive training and development opportunities, ensuring you feel valued and respected as part of the McMullen family. With competitive salaries, flexible shifts, and generous discounts, this is an excellent opportunity for those passionate about delivering exceptional service in Hatfield.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter Full or Part-Time - Hertford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like McMullens & Sons. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to McMullens & Sons
Don't be shy about reaching out to McMullens & Sons directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter Full or Part-Time - Hertford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about McMullens & Sons and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at McMullens & Sons
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
