At a Glance
- Tasks: Drive sales and create unforgettable guest experiences in a vibrant London setting.
- Company: Dynamic hospitality business with a focus on exceptional service.
- Benefits: Competitive salary, generous discounts, and family-friendly policies.
- Other info: Flexible shifts and opportunities for career growth in a fast-paced environment.
- Why this job: Join a passionate team and make a real impact in the hospitality industry.
- Qualifications: Experience in hospitality sales, events, or guest experience is essential.
The predicted salary is between 35000 - 35000 £ per year.
- Guest Experience & Sales Manager - London
- Guest Experience & Sales Manager
About the Role
We're looking for a commercially driven and guest-focused
Guest Experience & Sales Manager to help grow revenue, deliver exceptional guest experiences and develop lasting client relationships across our London estate.
This is a varied, hands-on role that combines sales, event management, guest experience and business development.
You'll be the central point of contact for large party bookings, private hire events, tour groups and corporate business, ensuring every enquiry is converted into an outstanding guest experience while identifying new opportunities to grow sales.
The role is primarily Monday to Friday, 45 hours a week, but the nature of the business will require some evenings and weekends.
- What You'll Be Doing
- Convert inbound enquiries into profitable bookings.
- Proactively generate new business through networking, corporate clients, hotels, tour operators, destination management companies (DMCs) and third-party partners.
- Develop new corporate and tour group accounts across London.
- Coordinate, plan and deliver large bookings and private events alongside General Managers.
- Act as the main point of contact for high-value and complex events.
- Handle guest enquiries and complaints professionally, resolving issues before escalation.
- Support the delivery of key events when required.
- Ensure booking platforms, websites and venue listings are accurate and up to date.
- Monitor online reviews and support positive guest engagement.
- Track event profitability and booking trends.
What We're Looking For
- Previous experience in hospitality sales, events, guest experience or business development.
- A proven track record of converting enquiries into bookings and driving revenue growth.
- Excellent communication and relationship-building skills.
- The confidence to work across multiple venues and build strong internal and external relationships.
- Timely online review responses.
- Social media engagement and marketing content consistency.
- Improved booking conversion and event profitability.
Why Join Us?
This is an exciting opportunity to make a real impact across our growing London hospitality business.
You'll work with passionate teams, build meaningful client relationships and play a key role in delivering exceptional experiences while driving commercial success.
If you're passionate about hospitality, love building relationships and thrive in a fast-paced environment, we'd love to hear from you.
We can offer you...
- Salary
- 35,000 per annum
- Discount of 25% off food and 20% off drinks
- Family friendly policies including enhanced maternity and paternity pay
- Shift flexibility
Guest Experience & Sales Manager - London employer: McMullens & Sons
Join a family-run business that prioritises guest satisfaction and quality, where your career can flourish in a supportive environment. At Chicken & Grill pubs, we invest in our team members through comprehensive training and development opportunities, ensuring you feel valued and respected as part of the McMullen family. With competitive salaries, flexible shifts, and generous discounts, this is an excellent opportunity for those passionate about delivering exceptional service in Hatfield.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience & Sales Manager - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like McMullens & Sons. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to McMullens & Sons
Don't be shy about reaching out to McMullens & Sons directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience & Sales Manager - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about McMullens & Sons and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at McMullens & Sons
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
