At a Glance
- Tasks: Maximise bedroom revenue and guest satisfaction across our hotel group.
- Company: Join a growing hotel group with a focus on commercial success.
- Benefits: Competitive salary, discounts on food and drinks, and family-friendly policies.
- Other info: Enjoy shift flexibility and work with supportive teams.
- Why this job: Influence revenue performance while delivering exceptional guest experiences.
- Qualifications: Experience in hotel sales, revenue management, and strong analytical skills.
The predicted salary is between 35000 - 35000 £ per year.
Room Sales and Revenue Manager - Hertford
Location
Salisbury Hotel, Hertford
About the Role
We are looking for a commercially driven and guest-focused
Rooms Sales and Revenue Manager.
This is a key role responsible for maximising bedroom revenue, occupancy, guest satisfaction and overall profitability across our hotel group.
You'll combine expertise in revenue management, hotel sales, corporate account development, reservations systems and guest experience to deliver exceptional commercial performance.
The role also involves the strategic coordination of all online management systems, including Property Management Systems (PMS), Booking. com, Room Genie, Table Book Me, across the company's rooms estate.
This is predominantly a
Monday to Friday role (45 hours per week) , although some evening and weekend working will be required to support business needs.
- What You'll be Doing
- Maximise bedroom revenue, occupancy and profitability across the hotel group.
- Develop and implement pricing strategies to optimise ADR, Rev PAR and occupancy.
- Monitor competitor pricing, promotions and market trends.
- Produce occupancy forecasts and identify future commercial opportunities.
- Prepare weekly and monthly commercial reports covering occupancy, ADR, Rev PAR, room revenue, booking performance, guest satisfaction and financial performance.
- Train hotel management teams on hotel systems and best practice.
- Manage and maintain all online booking and property management systems.
- Ensure room types, rates, availability, restrictions and promotions are accurate across all booking channels and websites.
- Support the Finance team with accurate hotel reporting and data reconciliation.
- Champion exceptional guest service standards across all hotels.
- Develop initiatives that encourage guest loyalty, repeat visits and referrals.
- Ensure online listings and booking platforms remain accurate and engaging.
What We're Looking For
- Experience in hotel sales, reservations, revenue management or hotel operations.
- A strong commercial focus with the ability to maximise revenue and occupancy.
- Proven success in developing corporate accounts and generating new business.
- Excellent communication, relationship-building and customer service skills.
- Strong analytical ability with experience using hotel booking systems and Microsoft Excel.
- Confidence interpreting performance data and making commercial decisions.
- Excellent organisational skills with the ability to manage multiple priorities across several sites.
- A proactive, self-motivated approach with a passion for delivering exceptional guest experiences.
Why Join Us?
This is an exciting opportunity to work in a key commercial role within a growing hotel group with the opportunity to influence revenue performance across multiple properties.
Working with supportive General Managers and Head Office teams.
If you're passionate about driving commercial success while delivering exceptional guest experiences, we'd love to hear from you.
We can offer you...
- Salary
- 35,000 per annum
- Discount of 25% off food and 20% off drinks
- Family friendly policies including enhanced maternity and paternity pay
- Shift flexibility
Room Sales and Revenue Manager - Hertford employer: McMullens & Sons
Join a family-run business that prioritises guest satisfaction and quality, where your career can flourish in a supportive environment. At Chicken & Grill pubs, we invest in our team members through comprehensive training and development opportunities, ensuring you feel valued and respected as part of the McMullen family. With competitive salaries, flexible shifts, and generous discounts, this is an excellent opportunity for those passionate about delivering exceptional service in Hatfield.
StudySmarter Expert Advice🤫
We think this is how you could land Room Sales and Revenue Manager - Hertford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like McMullens & Sons. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to McMullens & Sons
Don't be shy about reaching out to McMullens & Sons directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Room Sales and Revenue Manager - Hertford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about McMullens & Sons and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at McMullens & Sons
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
