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- Tasks: Lead a team to deliver exceptional service and create memorable guest experiences.
- Company: Join a successful, family-run business that values its people.
- Benefits: Competitive salary, bonuses, flexible shifts, and generous discounts.
- Why this job: Grow your career in a supportive environment with real opportunities for advancement.
- Qualifications: Previous supervisory experience is essential; training provided through our GROW Programme.
- Other info: Enjoy a family-friendly workplace that truly values your contributions.
The predicted salary is between 24000 - 36000 £ per year.
If your ambition is to build a career in a long established, successful family run business, where guests come first and quality is paramount, come and join us as a Front of House Team Leader. We are independent, so believe in investing in the future and we love home-grown talent. We treat all our people like part of the family - you will be respected, trained, coached and encouraged to grow in confidence, to achieve more than you thought you were capable of.
As a Bar & Waiting Team Leader you will be responsible for:
- Delighting our guests through exceptional service
- Coaching and guiding our Team Members
- Running shifts and supporting the Management team
Prior experience within a supervisory role is essential; however, full training will be given through the McMullen GROW Programme both in house and at our Training and Development Centre in Hertford.
Benefits include:
- A competitive salary
- An achievable bonus scheme
- Shift flexibility
- Weekly pay
- 60% discounted meals when you are working
- 25% discount on food and 20% off drinks for you and your friends on your day off
- Enhanced rate of pay for key Bank Holidays
- Family friendly policies including enhanced maternity and paternity pay
- A share of gratuities
- Fantastic career development through McMullen's GROW Programme - currently over half of McMullen General Managers were promoted internally
- A valued position in a progressive company who treat people as a name, not a number
Front of House Team Leader in Hertford employer: McMullen & Sons Ltd
Contact Detail:
McMullen & Sons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader in Hertford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on McMullen. Understand their values and how they treat their team. This will help you connect with them during your chat and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your service skills! As a Front of House Team Leader, you'll need to delight guests with exceptional service. Think about examples from your past roles where you've gone above and beyond for customers, and be ready to share those stories.
✨Tip Number 3
Show off your leadership chops! Since prior supervisory experience is essential, prepare to discuss how you've coached or guided team members in the past. Highlight any successes and how you helped others grow – it’ll show you’re ready to take on this role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let us know why you’d be a great fit!
We think you need these skills to ace Front of House Team Leader in Hertford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing exceptional service and being part of our family-run business.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in supervisory roles. We love seeing how your past experiences can contribute to our team, so don’t hold back on those details!
Be Authentic: We value genuine personalities, so be yourself in your application. Share your story and what makes you unique – we’re looking for someone who fits into our family vibe!
Apply Through Our Website: For the best chance of joining us, make sure to apply directly through our website. It’s the easiest way for us to get your application and start the conversation about your future with McMullen!
How to prepare for a job interview at McMullen & Sons Ltd
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they pride themselves on treating their staff like family, think about how you can demonstrate that you value teamwork and a supportive environment.
✨Showcase Your Supervisory Experience
As prior experience in a supervisory role is essential, be ready to discuss specific examples from your past. Highlight situations where you successfully coached team members or improved service quality, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to delight guests. Prepare scenarios where you turned a negative guest experience into a positive one, showcasing your commitment to exceptional service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in growth and development within the company. Inquire about the GROW Programme and how it has helped others advance in their careers, which will demonstrate your ambition and eagerness to learn.
