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- Tasks: Lead a vibrant pub, engaging with the community and ensuring a top-notch customer experience.
- Company: Join an independent pub that adapts to local needs and values creativity over conformity.
- Benefits: Enjoy perks like free food, bonuses, and flexible working conditions without uniforms.
- Why this job: Be part of a charming establishment with a focus on quality and community connection.
- Qualifications: 3-4 years in hospitality management, with strong customer service and business skills required.
- Other info: Exciting refurbishment planned, enhancing the pub's appeal for a diverse clientele.
The predicted salary is between 36000 - 60000 £ per year.
This pub is part of our Tenanted Estate
We are seeking an experienced manager to join our growing independent business.
As an unbranded establishment, we adapt to the needs of the surrounding community. We are looking for someone who can immerse themselves in the local scene, collaborating with businesses and schools while maintaining a friendly, clean, and profitable pub.
Ideally, you will have comprehensive training in both front and back of house operations, coupled with the confidence and business acumen to identify new opportunities. Flexibility in customer service is key; we prioritize the overall experience over strict adherence to a set menu, allowing us to outperform other operators in the area.
We need a bright and sharp individual who understands P&Ls, margins, and costs. The ideal candidate will make sound decisions on staffing, actively monitor weekly numbers, and maintain a strong commercial outlook.
We value attention to detail—knowing when to light the fires, change the dog bowls, or offer a child a free ice cream are the touches that set us apart. Our establishment is set to undergo a complete refurbishment, enhancing its charm both inside and out.
Our clientele includes working professionals, families, and regulars who use the pub for various purposes, from business lunches to weekend family outings. This is a delightful business to manage, with high spend per head and sales driven by specials and offers.
With a strong background in catering, the owner ensures that our food offering is exceptional, featuring fresh seafood and premium cuts of meat. We are far from your standard pub restaurant.
For the right candidate, we offer an excellent salary. We eschew uniforms and prioritize feeding our team and managers. If you feel constrained by branded operations and believe you can leverage your skills and ideas to drive greater success, we would love to hear from you.
Benefits
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Bonus scheme
- Performance bonus
- Quarterly bonus
- Yearly bonus
Experience:
- Hospitality: 3 years (required)
- Customer service: 3 years (preferred)
- Management: 4 years (preferred)
- Restaurant management: 4 years (preferred)
- Bar management: 4 years (preferred)
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General Manager Live Out McMullens Hertford employer: McMullen & Sons Ltd.
Contact Detail:
McMullen & Sons Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager Live Out McMullens Hertford
✨Tip Number 1
Get to know the local community! Attend local events, visit nearby businesses, and engage with residents. This will help you understand their needs and preferences, making it easier for you to adapt the pub's offerings.
✨Tip Number 2
Showcase your flexibility in customer service during the interview. Share examples of how you've tailored experiences for guests in the past, emphasizing your ability to prioritize their overall experience over strict procedures.
✨Tip Number 3
Familiarize yourself with P&L statements and financial metrics relevant to the hospitality industry. Be prepared to discuss how you've used this knowledge to make informed decisions in previous roles.
✨Tip Number 4
Highlight your attention to detail by sharing specific instances where small touches made a big difference in customer satisfaction. This could include anything from ambiance adjustments to personalized service.
We think you need these skills to ace General Manager Live Out McMullens Hertford
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and the qualities they are looking for in a candidate, such as experience in hospitality and management.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality and management. Emphasize your ability to adapt to community needs and your understanding of P&Ls, margins, and costs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the pub industry. Mention specific examples of how you've successfully managed teams, improved customer experiences, or identified new business opportunities.
Showcase Your Local Knowledge: In your application, demonstrate your familiarity with the local community and how you plan to engage with local businesses and schools. This will show that you can immerse yourself in the local scene as they desire.
How to prepare for a job interview at McMullen & Sons Ltd.
✨Know Your Community
Familiarize yourself with the local scene and community needs. Be prepared to discuss how you can collaborate with local businesses and schools to enhance the pub's presence and appeal.
✨Showcase Your Operational Expertise
Highlight your experience in both front and back of house operations. Be ready to provide examples of how you've successfully managed staffing, monitored P&Ls, and identified new business opportunities.
✨Emphasize Flexibility in Customer Service
Discuss your approach to customer service and how you prioritize the overall experience over strict adherence to a set menu. Share specific instances where you've adapted to meet customer needs.
✨Attention to Detail Matters
Prepare to talk about the small touches that make a big difference in customer experience. Mention how you ensure cleanliness, ambiance, and thoughtful gestures that enhance the pub's charm.
