At a Glance
- Tasks: Provide exceptional customer service and support customers in financial recovery.
- Company: Join Mortimer Clarke Solicitors, a dynamic law firm with a focus on inclusivity.
- Benefits: Earn from £27,082 plus bonuses, enjoy hybrid working, and 31 days holiday.
- Other info: Comprehensive training provided and opportunities for personal growth.
- Why this job: Make a real difference by helping customers navigate their financial challenges.
- Qualifications: Previous customer service experience and strong listening skills required.
The predicted salary is between 27082 - 30082 £ per year.
Benefits
- Salary: from £27,082 with a performance related bonus paid monthly, which could add an additional £400‑£600 per month.
- Hybrid working pattern: 3 days on site and 2 days remote after competency.
- 31 days holiday (pro rata) including all bank holidays, plus the option to take an additional five days unpaid holiday each year.
- During the 5‑week induction, you will receive dedicated training from Learning & Development trainers.
- Company funded health and wellbeing initiatives, employee assistance programme offering remote physiotherapy, GP appointments, nutritionist, personal trainer, lifestyle coach, legal support and wellbeing resources.
Working Hours and Shift Pattern
- The role is a 40‑hour per week contract. After induction the schedule is:
- Monday to Friday: 8:00am – 4:10pm
- Monday to Friday: 12:00pm – 8:00pm
- Monday to Friday: 10:00am – 6:10pm
- 1 in 3 Saturdays: 9:00am – 1:00pm
- During the first 4 weeks of induction no holiday may be taken.
Responsibilities
- Handle inbound customer calls and outbound dialler based calls.
- Provide exceptional customer service via telephone, ensuring positive outcomes for customers.
- Discuss difficult subjects with vulnerable customers, delivering solutions with empathy.
- Achieve call KPIs and quality standards.
- Tailor affordable repayment plans to help customers manage debts and progress toward financial recovery.
- Engage customers on inbound and outbound calls to promote financial stability.
- Work with a dedicated training team over the first 5 weeks and then join your new team and leader.
Qualifications and Requirements
- Previous customer service or call centre experience.
- Comfortable working in a professional, busy environment with inbound and outbound call handling.
- Excellent listening skills and ability to meet KPIs and quality standards.
- Basic credit check and criminal background check required.
- Full right to work in the United Kingdom.
Diversity and Inclusion
We value diverse talent and encourage a culture that includes everyone. We are an equal opportunity employer.
Company Information
Mortimer Clarke Solicitors (MCS) is a specialist litigation law firm based in Worthing, West Sussex with over 170 employees. We are part of the Cabot Credit Management Group.
Customer Service Agent in Worthing employer: MCM Midland Credit Management, Inc.
Mortimer Clarke Solicitors is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a competitive salary, hybrid working options, and comprehensive health initiatives, employees are empowered to thrive both personally and professionally in the vibrant coastal town of Worthing. The company fosters a diverse and inclusive environment, ensuring that every team member feels valued and has the opportunity to excel.
Contact Details:
MCM Midland Credit Management, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Worthing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mortimer Clarke Solicitors. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle calls with vulnerable customers.
✨Tip Number 3
Show off your skills! During the interview, highlight your previous customer service experience and how you've met KPIs in the past. Use specific examples to demonstrate your ability to deliver exceptional service.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Agent in Worthing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Showcase Your Skills:In your application, mention specific examples of how you've handled difficult situations or achieved KPIs in previous roles. We’re looking for those standout moments that demonstrate your ability to provide exceptional service.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at MCM Midland Credit Management, Inc.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Agent. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle the challenges of the job.
✨Show Empathy
Since you'll be dealing with vulnerable customers, it's crucial to demonstrate empathy during your interview. Prepare examples from your past experiences where you've successfully handled difficult conversations or provided support to someone in need. This will highlight your ability to connect with customers on a personal level.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a key skill for a Customer Service Agent, so showcasing this ability can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
