Customer Consultant , Hull HU1 3HA - starting 7th September 2026
Location
Hull office
Salary & Hours
Starting salary of £26,500.76 per annum based on a 40‑hour week, rising with experience.
Flexible contract options: 35, 37.5 or 40 hours per week. Work routine includes rotational shifts Monday to Friday 8am–8pm and Saturday 8am–4pm; 2 of 4 Saturdays each month with a day off before the Saturday shift.
Benefits
- Monthly bonus potential of approximately £2,000 per year.
- Hybrid working model after competency is achieved.
- 31 days holiday pro‑rata, including all bank holidays.
- Company events and community outreach programmes.
Training
4‑week induction led by a dedicated Learning & Development trainer, covering vulnerability, signposting, regulation, systems and questioning techniques.
Responsibilities
- Act as the first point of contact for customers via inbound and outbound calls.
- Identify patterns and potential vulnerability among customers.
- Use active listening and questioning techniques to support customers’ route back to financial health.
- Deliver difficult news with empathy and resilience.
- Accurately record customer interactions and outcomes across internal systems, ensuring compliance with regulatory standards.
- Collaborate with colleagues, sharing insights and best practices.
Qualifications & Requirements
- Right to work in the UK.
- Basic credit check and criminal background check required; application will be withdrawn if a CCJ, IVA or bankruptcy is present on the credit file.
Contact
To view a video introduction, visit:
Wescot Credit Services is a contact centre affiliated with Encore Capital Group, committed to diversity and inclusion.
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Contact Details:
MCM Midland Credit Management, Inc. Recruitment Team
