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- Tasks: Handle communications, schedule appointments, and assist patients with MyChart.
- Company: Join a supportive healthcare team at McLeod Health in Darlington.
- Benefits: Flexible hours, competitive pay, and a chance to make a difference.
- Other info: Opportunity for growth in a dynamic healthcare environment.
- Why this job: Be the vital link between patients and care, making healthcare smoother.
- Qualifications: Basic computer skills, knowledge of medical terminology, and good communication.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Handles all incoming communications and ensures reliable, consistent coverage for phones.
- Proficient in assisting patients to sign up for MyChart and encouraging patients to use MyChart as the main form of communication with McLeod Health.
- Coordinates and schedules all appointments whether in the office or hospital surgery center if applicable.
- Coordinates and manages the expectations of all same day appointments. Confirms and follows up on all communication.
- Adds and/or follows up with all messages, mail, faxes, and incoming communications.
- Prepares for upcoming visits by completing all tasks that can be done before the patient arrives including pre-registration functions.
- Proficient in identifying copays and previous balances. Collects payments at the time of services rendered.
- Acts as a liaison between the patient and SBO when patients have detailed questions about billing.
- Proficient in identifying patients on a payment plan, ability to refer to a financial counselor or MyChart for payment plan arrangements when needed.
- Works to maintain a work environment that is paperless, neat, and clear of clutter.
- Regularly updates patient registries in EPIC.
- Supports team members by handling key administrative duties.
- Actively participates in the care team and cross-functional team quality improvement process.
- Maintains confidentiality in talking with patients, upholding policies, and setting an example.
- Performs other duties as assigned.
Qualifications
- Basic knowledge of computer input required.
- Must be able to perform basic clerical functions.
- Comprehend medical terminology required.
- Good spelling and basic math skills required.
We are an equal opportunity employer.
Clerical Associate (PRN) - Urgent Care - Darlington employer: McLeod Health
Contact Detail:
McLeod Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Associate (PRN) - Urgent Care - Darlington
✨Tip Number 1
Get to know the company! Research McLeod Health and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to clerical roles, like handling patient communications or managing appointments. We can even help you with mock interviews to boost your confidence!
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive job openings that you won’t find anywhere else!
We think you need these skills to ace Clerical Associate (PRN) - Urgent Care - Darlington
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role involves handling all incoming communications, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can manage phone calls and messages effectively.
Highlight Your Organisational Skills: This job is all about coordinating appointments and managing expectations. In your application, share examples of how you've successfully organised tasks or schedules in the past. We want to see that you can keep things running smoothly!
Familiarise Yourself with MyChart: As you'll be assisting patients with MyChart, it’s a good idea to mention any experience you have with similar systems. If you’re not familiar, do a bit of research and show us that you’re eager to learn and help patients navigate this tool.
Keep It Neat and Professional: Your written application should reflect the neat and paperless environment we value at StudySmarter. Make sure your CV and cover letter are well-organised, free of clutter, and error-free. A tidy application speaks volumes about your attention to detail!
How to prepare for a job interview at McLeod Health
✨Know Your Stuff
Make sure you brush up on medical terminology and the specific duties of a Clerical Associate. Familiarise yourself with MyChart and how it works, as well as the appointment scheduling process. This will show that you're not just interested in the job, but that you understand what it entails.
✨Practice Makes Perfect
Rehearse common interview questions related to patient communication and administrative tasks. Think about scenarios where you've had to manage multiple communications or appointments. Being able to share specific examples will demonstrate your experience and problem-solving skills.
✨Show Your Team Spirit
Since this role involves supporting team members and participating in quality improvement processes, be ready to discuss how you work in a team. Share examples of how you've collaborated with others in previous roles and how you contribute to a positive work environment.
✨Stay Organised and Professional
During the interview, present yourself in a neat and professional manner. Bring any necessary documents, like your CV and references, neatly organised. This reflects the paperless and clutter-free environment they value, and it shows that you take the role seriously.