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- Tasks: Manage communications, schedule appointments, and assist patients with MyChart.
- Company: Join McLeod Health, a trusted local healthcare provider since 1906.
- Benefits: Flexible hours, supportive team environment, and opportunities for growth.
- Other info: Be part of a dedicated team in a dynamic healthcare setting.
- Why this job: Make a difference in patient care while developing valuable administrative skills.
- Qualifications: Basic computer skills, understanding of medical terminology, and good communication.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Handles all incoming communications and insures reliable, consistent coverage for phones.
- Proficient in assisting patients to sign up for MyChart and encouraging patients to use MyChart as main form of communication with McLeod Health.
- Coordinates and schedules all appointments whether in the office or hospital surgery center if applicable.
- Coordinates and manages the expectations of all same day appointments. Confirms and follows up on all communication.
- Addresses and or follows up with all messages, mail, faxes, and incoming communications.
- Prepares for upcoming visits by completing all tasks that can be done before the patient arrives including pre-registration functions.
- Proficient in identifying copays and previous balances. Collects payments at time of services rendered. Acts as a liaison between the patient and SBO when patients have detailed questions about billing. Proficient in identifying patients on a payment plan, ability to refer to a financial counselor or MyChart for payment plan arrangements when needed.
- Works to maintain a work environment that is paperless, neat, and clear of clutter. Regularly updates patient registries in EPIC.
- Supports team members by handling key administrative duties.
- Actively participates in the care team and cross functional team quality improvement process.
- Maintains confidentiality in talking with patients, upholding policies, and setting an example.
- Performs other duties as assigned.
Qualifications
- Basic knowledge of computer input required.
- Must be able to perform basic clerical functions.
- Comprehend medical terminology required.
- Good spelling and basic math skills required.
We are an equal opportunity employer.
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Clerical Associate (PRN) - Urgent Care - Darlington employer: McLeod Health
Contact Detail:
McLeod Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Associate (PRN) - Urgent Care - Darlington
✨Tip Number 1
Get to know the company! Research McLeod Health and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge during the interview process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to clerical duties and patient interactions. Role-playing with a friend can help you feel more confident and articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Clerical Associate (PRN) - Urgent Care - Darlington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clerical Associate role. Highlight your experience with patient communication and scheduling, as these are key responsibilities in the job description.
Show Off Your Skills: Don’t forget to mention your computer skills and familiarity with medical terminology. We love seeing candidates who can demonstrate their ability to handle clerical functions and manage patient information efficiently.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at McLeod Health
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Clerical Associate. Familiarise yourself with tasks like managing communications, scheduling appointments, and handling patient information. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Medical Terminology
Since the job involves dealing with medical terms, it’s a good idea to review basic medical terminology. This will not only help you during the interview but also demonstrate your commitment to understanding the healthcare environment, which is crucial for the role.
✨Prepare Examples of Your Skills
Think of specific examples from your past experiences that showcase your clerical skills, such as handling communications or managing appointments. Be ready to discuss how you’ve successfully navigated similar situations, as this will illustrate your capability to perform well in the role.
✨Showcase Your Team Spirit
The job requires working closely with other team members, so be prepared to talk about your experience in collaborative environments. Highlight instances where you supported colleagues or contributed to team goals, as this will reflect your ability to fit into their care team.