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- Tasks: Provide top-notch technical support and manage ticket prioritisation for a dynamic team.
- Company: Progressive construction company in Bellshill with a focus on inclusivity and collaboration.
- Benefits: Career growth opportunities, exciting projects, and a supportive work environment.
- Why this job: Join a team that values diverse perspectives and make a real impact in the industry.
- Qualifications: Over 3 years of IT service desk experience and excellent communication skills.
- Other info: Hybrid work model with a focus on service stability and team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
A progressive construction company in Bellshill seeks a Senior IT Service Desk Technician to enhance their team. This role involves providing high-standard technical support, owning ticket prioritisation, and contributing to service stability.
The ideal candidate should have over 3 years of experience in IT service desk roles and strong communication skills.
The company offers career growth, exciting projects, and a collaborative culture, valuing inclusivity and diverse perspectives in the workplace.
Senior IT Service Desk Engineer - Hybrid Work & Impact in Bellshill employer: McLaughlin & Harvey
Contact Detail:
McLaughlin & Harvey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Desk Engineer - Hybrid Work & Impact in Bellshill
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info about the team and culture, plus it might just get your name on the hiring manager's radar.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT service desk roles. We should also think about specific examples from our past experiences that showcase our problem-solving skills and technical expertise.
✨Tip Number 3
Show off our passion for tech! During interviews, let’s discuss the latest trends in IT and how we can apply them to enhance service stability. This will demonstrate our commitment to staying ahead in the field.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the role can leave a lasting impression. Plus, it shows we’re proactive and genuinely excited about the opportunity.
We think you need these skills to ace Senior IT Service Desk Engineer - Hybrid Work & Impact in Bellshill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT service desk roles. We want to see how your skills align with the job description, so don’t be shy about showcasing your technical support expertise and ticket prioritisation experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. We love seeing genuine enthusiasm and a clear understanding of what we do.
Showcase Your Communication Skills: Strong communication is key for this role. In your application, give examples of how you've effectively communicated with colleagues or clients in the past. We appreciate candidates who can convey complex information clearly and concisely.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our collaborative culture!
How to prepare for a job interview at McLaughlin & Harvey
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills required for the role. Familiarise yourself with common IT service desk tools and ticketing systems, as well as any specific technologies mentioned in the job description. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with both technical and non-technical stakeholders in the past. Think about times when you resolved conflicts or explained complex issues simply. This will demonstrate your ability to fit into their collaborative culture.
✨Prioritisation is Key
The job involves owning ticket prioritisation, so be ready to discuss your approach to managing multiple tasks. Prepare a few scenarios where you successfully prioritised urgent issues over less critical ones, and explain your thought process. This will highlight your organisational skills and ability to maintain service stability.
✨Embrace Inclusivity and Diversity
This company values diverse perspectives, so be prepared to talk about how you’ve contributed to an inclusive work environment in your previous roles. Share experiences where you collaborated with diverse teams or supported colleagues from different backgrounds. This will resonate well with their company culture and show that you align with their values.
