At a Glance
- Tasks: Provide technical support and assist users with software and hardware issues.
- Company: Forward-thinking company with a strong presence in the UK and Ireland.
- Benefits: Competitive salary, flexible working options, and volunteering days.
- Other info: Opportunities for career growth and professional development in a supportive environment.
- Why this job: Join a collaborative team and work on exciting projects that make a difference.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 45000 - 50000 £ per year.
We are a forward-thinking Company with an established presence across the UK and Ireland. Our values We Commit, We Care, We Collaborate shape how we work with our clients, partners, and each other. As our business continues to grow, we are looking for dedicated individuals who take pride in their work and want to build a rewarding career within a supportive and collaborative environment.
We are seeking a Graduate IT Service Desk Technician to enhance our team and drive success across our high value projects.
- Exciting Projects – Work on varied sector projects and leave a lasting legacy
- Career Growth – Clear progression pathways and continuous professional development
- Collaborative Culture – Be part of a team that values innovation, integrity, and a commitment to excellence
- Competitive Package – Enjoy a competitive salary and great benefits with volunteering days, and flexible and hybrid working options
What you will be doing
You will be the first point of contact for support calls to our service desk and will provide technical support to internal business clients for software and hardware issues. You will also be responsible for undertaking daily operational checks, investigating problems identified, and deployment and support of corporate laptops and mobile devices.
The successful candidate will be highly motivated with the ability to understand and manage changing priorities in a complex environment.
Responsibilities
- First point of contact for support issues by creating, updating, and monitoring user tickets using our E‑Ticketing System
- Assisting end users with issues and providing ‘how to’ advice for our systems
- Installation and support of software and hardware, including workstation imaging and deployment
- Maintenance of IT asset register
- SLA and KPI Management – ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress
- Ensure the department procedures are followed at all times
Qualifications & Experience
- Excellent communication skills. Ability to communicate effectively with technical and non‑technical colleagues at all levels in the organisation
- Excellent troubleshooting and analytical skills
- Ability to work well within a team
- Self‑motivated and well‑organised
- Enthusiasm for technology, a desire to succeed, and a willingness to learn
- Good fundamental knowledge of the Microsoft Windows operating system and Microsoft Office applications
- Experience with iOS and Android mobile device operating systems
- 1‑2 years’ experience in a Service Desk role
- Familiar with ITIL principles and standards such as reporting and incident management
- Experience in IT Service Desk ticketing systems
- Understanding of Microsoft Active Directory for managing users and computers
- Experience with printer support and troubleshooting
- Experience with conferencing systems, such as Microsoft Teams
- Ability to carry out basic PC/laptop/mobile hardware repairs
McLaughlin and Harvey are an equal opportunities employer who are committed to creating an inclusive and diverse workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of backgrounds, experiences, and identities. We believe that diverse perspectives strengthen our teams and help us deliver better outcomes for our people, our clients, and the communities in which we work.
Graduate IT Service Desk Technician in Bellshill employer: McLaughlin & Harvey Ltd
At McLaughlin and Harvey, we pride ourselves on being a forward-thinking employer that fosters a collaborative culture where innovation and integrity thrive. As a Graduate IT Service Desk Technician, you will benefit from clear career progression pathways, continuous professional development, and a competitive salary package, all while working on exciting projects that make a real impact. Our commitment to inclusivity and diversity ensures that every team member is valued and respected, making this an excellent place to build a meaningful and rewarding career.
Contact Details:
McLaughlin & Harvey Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate IT Service Desk Technician in Bellshill
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We think you need these skills to ace Graduate IT Service Desk Technician in Bellshill
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
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Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at McLaughlin & Harvey Ltd and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at McLaughlin & Harvey Ltd
✨Master the Basics of IT Consulting
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