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- Tasks: Provide technical support and assist users with software and hardware issues.
- Company: Join a forward-thinking company with a collaborative culture across the UK and Ireland.
- Benefits: Enjoy competitive salary, flexible working options, and volunteering days.
- Other info: Great opportunities for career growth and professional development.
- Why this job: Work on exciting projects and build a rewarding career in a supportive environment.
- Qualifications: Relevant qualification and excellent communication skills required.
Build your Future with Us! We are a forward-thinking Company with an established presence across the UK and Ireland. Our values We Commit, We Care, We Collaborate shape how we work with our clients, partners, and each other. As our business continues to grow, we are looking for dedicated individuals who take pride in their work and want to build a rewarding career within a supportive and collaborative environment. We are seeking a Graduate IT Service Desk Technician to enhance our team and drive success across our high value projects.
Why join us?
- Exciting Projects – Work on varied sector projects and leave a lasting legacy
- Career Growth – Clear progression pathways and continuous professional development
- Collaborative Culture – Be part of a team that values innovation, integrity, and a commitment to excellence
- Competitive Package – Enjoy a competitive salary and great benefits with volunteering days, and flexible and hybrid working options
What you will be doing
You will be the first point of contact for support calls to our service desk and will provide technical support to internal business clients for software and hardware issues. You will also be responsible for undertaking daily operational checks, investigating problems identified, and deployment and support of corporate laptops and mobile devices. The successful candidate will be highly motivated with the ability to understand and manage changing priorities in a complex environment.
The main responsibilities for this role include:
- The first point of contact for support issues by creating, updating, and monitoring user tickets using our E-Ticketing System
- Assisting end users with issues and providing ‘how to’ advice for our systems
- Installation and support of software and hardware, including workstation imaging and deployment.
- Maintenance of IT asset register
- SLA And KPI Management – Ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress
- Ensure the department procedures are followed at all times
What We’re Looking For
Qualifications
- A qualification in a relevant discipline
Experience
Essential
- Excellent communication skills. The ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
- Excellent troubleshooting and analytical skills
- Ability to work well within a team
- Self-motivated and well-organised
- Enthusiasm for technology, a desire to succeed, and a willingness to learn
- Good fundamental knowledge of the Microsoft Windows operating system and Microsoft Office applications
- Experience with iOS and Android mobile device operating systems
Desirable
- 1-2 years’ experience in a Service Desk Role
- Familiar with ITIL principles and standards such as reporting and incident management
- Experience in IT Service Desk ticketing systems
- Understanding of Microsoft Active Directory for managing users and computers
- Experience with printer support and troubleshooting
- Experience with conferencing systems, such as Microsoft Teams
- Ability to carry out basic PC/laptop/mobile hardware repairs
How to Apply:
If you’re ready to take the next step in your career with a company that values your expertise and innovation, we’d love to hear from you! Apply by clicking apply below.
Join us on our journey to Building Together Unlocking Potential. McLaughlin and Harvey are an equal opportunities employer who are committed to creating an inclusive and diverse workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of backgrounds, experiences, and identities. We believe that diverse perspectives strengthen our teams and help us deliver better outcomes for our people, our clients, and the communities in which we work.
Graduate IT Service Desk Technician in Bellshill employer: McLaughlin & Harvey Construction Limited
Contact Detail:
McLaughlin & Harvey Construction Limited Recruiting Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Graduate IT Service Desk Technician role. Highlight any relevant qualifications and experiences, especially those related to technical support and teamwork.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for technology and your desire to grow within our collaborative culture. Mention specific projects or values from our company that resonate with you.
Showcase Your Communication Skills: Since you'll be the first point of contact for support calls, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated with both technical and non-technical colleagues.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to our hiring team, and you can easily keep track of your application status!
How to prepare for a job interview at McLaughlin & Harvey Construction Limited
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows and Office applications, as well as iOS and Android systems. Be ready to discuss how you've used these technologies in the past and any troubleshooting experiences you've had.
✨Show Your Communication Skills
Since you'll be the first point of contact for support issues, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with both technical and non-technical colleagues.
✨Demonstrate Your Problem-Solving Ability
Prepare to share specific instances where you've tackled technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Understand Their Values
Familiarise yourself with the company's values: We Commit, We Care, We Collaborate. Be ready to explain how you embody these values in your work and how they align with your career goals.