Head of Lloyd's and London Market

Reporting to the Chief Commercial Officer, the Head of Lloyd’s & London Market is responsible for developing McLarens’ long-established reputation in the London market, managing existing relationships and seeking new opportunities in the general and specialty adjusting arenas. The role requires a wide knowledge of international markets and carries significant involvement with overseas teams, notably those from North America, as well as management responsibility for the wider London Market team.

Key Accountabilities

• Lead and coordinate business efforts to protect and enhance McLarens’ established reputation in the London Market.
• Focus on continued development and expansion of the business’s claim solutions for the London market.
• Develop and execute regional strategic growth plans for the Lloyd’s & London Market, collaborating with local adjusting teams, client services teams, senior leadership teams and London International team.
• Develop and execute global specialty line strategic growth plans for the Lloyd's & London Market, collaborating with global specialty line heads.
• Identify and capitalize on new business opportunities within the market to drive growth and increase market share.
• Oversee the weekly activities of the Lloyd’s and London Market team, ensuring efficient and effective exposure to the London Market.
• Build and maintain strong relationships with key clients including underwriters, brokers, and other stakeholders within the Lloyd’s and London markets.
• Provide expert guidance and consultation to clients, ensuring high levels of satisfaction and client retention.
• Monitor market trends, emerging risks, and competitive dynamics to inform strategic decisions and innovation within the business.
• Effectively communicate market insights to the organisation, ensuring alignment and proactive response to market changes.
• Effectively utilise the CRM system and drive usage through the team, monitoring team performance, leads, opportunities and client engagement.
• Undertake projects and other ad hoc work as required.

Experience and Qualifications

• Established Lloyd’s and London Market personal reputation.
• Wide knowledge of international markets, North America especially.
• Excellent communication, presentation, organisational and personal skills.
• A proven track record of building strong and trusted working relationships, externally and internally.
• Strong stakeholder management with the ability to balance multiple deadlines.
• A proven people manager.
• Experience of using data reporting and analytical tools e.g., Power BI.
• Personal pride and drive to deliver outputs on time, with a focus on quality and communication.

Benefits

• Competitive salary and performance-related incentives.
• Access to technical training, global knowledge-sharing and career growth opportunities.
• Support to balance professional and personal life, including hybrid work and flexible schedule where applicable.
• Opportunity to work with colleagues and clients across different countries.
• Collaborative environment where your voice and contribution are valued.