Alternative Accommodation Technician in London

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• Continuously reviewing live claims to ensure accommodation arrangements remain appropriate, cost-effective, and aligned with policy coverage.
• Engaging with a wide range of accommodation providers to identify the most suitable and cost-effective accommodation solutions for each claim.
• Assisting adjusters with alternative accommodation queries to help progress claims efficiently.
• Maintaining accurate and up-to-date claim records across all internal systems and trackers.
• Monitoring accommodation end dates, assist adjusters with extensions, move-outs, and changes to accommodation requirements.
• Assisting with invoice reconciliation and validating accommodation costs to ensure billing accuracy.
• Escalating complaints, complex placements, high-value matters, major losses and other risks to the Alternative Accommodation Lead.
• Supporting the production of management information (MI) and reporting where required.
• Building and maintaining positive working relationships with accommodation suppliers and internal stakeholders.

Experience and Qualifications

• Understanding of both short-term and long-term accommodation markets
• Knowledge of insurance policy coverage relating to alternative accommodation, including common limitations and exclusions.
• Proven ability to deliver exceptional customer service, working efficiently within service level agreements and client expectations.
• Competence with Excel and confidence in navigating a range of internal systems and databases.
• A proactive and collaborative approach, with excellent communication and problem-solving skills.
• The workplace

Since 1932, we’ve been who people turn to in tough times.

That’s a huge responsibility.

It’s also a huge opportunity.

Mc Larens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise.

Our work spans industries and the globe.

From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale.

We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights.

And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years' experience.

We’re building a culture where talent shines. Where ambition is everything. And people come first. It's your career, so why compromise?

What Drives Us

At Mc Larens, our commitments shape every experience- for our clients, our people, and the communities we serve.

• Purpose: Positively impacting people and communities across the globe.
• Progress: Excellence, expertise, and growth opportunities.
• Place: Our culture of empowerment, support and belonging.
• The Benefits

Here’s what else we offer

• Compensation: Competitive salary and performance-related incentives.
• Development: Access to technical training, global knowledge-sharing, and career growth opportunities.
• Wellbeing & Flexibility: Support to balance professional and personal life (e. g., hybrid work, flexible schedule where applicable).
• Global Exposure: Opportunity to work with colleagues and clients across different countries.
• Inclusive Culture: A collaborative environment where your voice and contribution are valued.

Individual progress, global purpose. It’s all here at Mc Larens.

Our Company is an equal employment opportunity employer.

The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants or employees based on any of these protected categories.

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