Claims Technician

Purpose

We currently have an exciting opportunity for a Claims Technician to join our Commercial Property team based in the region and surrounding areas.

The Opportunity

Reporting to the Senior Claims Technician you will be an active member of the Support function within the region with the overall objective of providing effective support to Adjusters, aiding the region’s efficiency and productivity in the handling of commercial claims.

• Key Accountabilities
• Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking risk screening and triaging.
• Working closely with Adjusters to assist with investigation and validation enquiries.
• Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
• Overseeing Adjuster caseloads when necessary, during periods of leave.
• Liaising as required with the insured, insurers, brokers and other stakeholders to ensure optimum customer service, becoming a point of contact where needed.
• Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales.
• Ensuring time reporting and billing is compliant with internal standards processing and systems.
• Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports.
• Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
• Account management support where required.
• Incoming telephone calls and resolve queries.
• Invoicing.
• Other ad hoc work as required.

Experience and Qualifications

• Previous experience in an insurance or loss adjusting environment would be beneficial but not essential.
• Experience in a fast‑paced office and/or administration environment.
• Ability to learn and adapt to systems effectively and efficiently.
• Organised and able to self‑manage workload, with a methodical, accurate and analytical approach to work, and a considerable pride in the quality of output.
• Good working knowledge of Word and Excel.
• Excellent interpersonal and communication skills, able to communicate in a clear, concise and structured manner.
• Strong relationship management skills with a capability of establishing good working relationships with your team, colleagues and 3rd parties.
• Excellent stakeholder management and ability to manage multiple priorities and conflicting demands.
• Thrives in a high‑pressured working environment.
• Be driven to meet and exceed targets.
• Flexible with regards to travel which may be required as and when.
• The Benefits
• Competitive salary and performance‑related incentives.
• Access to technical training, global knowledge‑sharing and career growth opportunities.
• Well‑being and flexibility support to balance professional and personal life, including hybrid work options and flexible schedule where applicable.
• Opportunity to work with colleagues and clients across different countries.
• A collaborative environment where your voice and contribution are valued.
• Equal Employment Opportunity Statement

Our Company is an equal employment opportunity employer.

The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants or employees based on any of these protected categories.

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