Real Estate Team Leader in Chelmsford

We currently have an exciting opportunity for a Claims Team Leader within our Real Estate Team based in Glasgow, this role will be office based.

Key Accountabilities

• To lead and manage a team of desk-based claims handlers to ensure they provide the highest standards of customer service to our clients.
• Motivating the team to do their job efficiently and ensure targets and personal goals are achieved.
• Management of the allocation of new claims.
• Management and checking of the Real Estate reports for distribution.
• The ability to deal with technical referrals from the team.
• Management of team workflow to ensure all absences and holidays are covered.
• Management of the holiday calendar/authorisations.
• Monthly 1 to 1 meetings with team, completing appraisals within McLarens required timescales.
• Overseeing and monitoring the progress of the desk-based teams claims.
• Identifying training needs in the team and implementing any necessary training.
• Account management support where required.
• Ability to deal with complaint calls received in the team.
• Other ad hoc work as required.

Experience And Qualifications

• Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner.
• 3 years' experience in property (domestic/home or commercial).
• Strong management skills.
• 3 years working as a team leader or supervisor.
• Decision making skills.
• Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands.
• Thrive in a high-pressured working environment.
• Be driven to meet and exceed targets set for the Real Estate Team.
• Good working knowledge of Word and Excel.
• Travel may be required as and when so flexibility is a must.

The Benefits

• Compensation: Competitive salary and performance-related incentives.
• Development: Access to technical training, global knowledge-sharing, and career growth opportunities.
• Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable).
• Global Exposure: Opportunity to work with colleagues and clients across different countries.
• Inclusive Culture: A collaborative environment where your voice and contribution are valued.

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.