Real Estate Senior Account Handler - Casualty in Chelmsford

Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre‑risk surveying. McLarens' extensive global network allows for consistent service delivery to clients globally, while also providing localised expertise and responsive support.

Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction & Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ & Specie, Global TPA Services, and Environmental consulting services.

The professionals at McLarens live by a set of shared values that guide their actions and behaviours:

• EXCELLENCE – We aim for nothing less than the highest standards in everything we do.
• TEAMWORK – We work best when we work together with clients, colleagues, and suppliers alike.
• RESPECT – We are trusted to keep our promises, act with integrity, and treat people the right way.
• KNOWLEDGE – We know our market better than anyone, but still, we never stop developing.
• THOUGHT LEADERSHIP – We use inspired thinking and pioneering solutions to stay ahead in an ever‑changing market.
• ACCOUNTABILITY – We move with urgency to deliver on our commitments and drive for results, even amid ambiguity.

Summary: We currently have an exciting opportunity for a Real Estate Senior Account Handler - Casualty to join our Real Estate Team in Chelmsford.

Key Accountabilities:

• Desktop technical handling of UK and European Real Estate Casualty Claims (typically Public Liability – injury and third‑party property damage).
• Being a technical referral point when needed.
• Managing a number of accounts within the department – attending and taking part in client meetings, presentations, technical training etc.
• Incoming and outgoing emails, telephone calls, video calls, correspondence to progress claims and resolve queries.
• Controlling the lifecycle of the files to drive diary management and proactive handling.
• Liaising with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact for interested parties.
• Liaising with both our UK and European Casualty Adjusters and Account Management Teams.
• Time reporting and billing compliant with internal standards processing and systems.
• Data capture and MI production for clients as well as for internal use, including performance measurement and data integrity reports.
• Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
• Account management.
• Invoicing.

Experience And Qualifications:

• At least 5 years’ experience of handling a caseload of Casualty Claims (Public Liability experience is essential – both Injury and third‑party property damage) on a full handling (cradle to grave) basis.
• Experience handling UK claims and comfort with relevant protocols such as the low value claims portal.
• Knowledge/experience of handling Real Estate Claims and/or claims in Europe would be beneficial but is not essential.
• Comfortable undertaking desktop investigations into casualty claims with a view to establishing policy coverage, reserves and legal liability on both a delegated and non‑delegated basis.
• Comfortable handling and managing a significant caseload of claims.
• Comfortable producing reports and formal advice for clients.
• Self‑motivated, detail‑oriented and eager to progress technically.
• Comfortable managing client accounts/schemes.
• Driven and able to meet targets in relation to SLA’s, hours charged and fee income.
• Comfortable working alone but also with the rest of the Real Estate Team, along with Casualty Adjusters in the UK and Europe.
• Advantageous, but not essential, ability to speak other European languages (Spanish, French, German, Italian).
• Desirable to hold or be working towards a professional claims’ qualification.

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, colour, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.