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- Tasks: Lead the charge in finding the best accommodation solutions for clients and manage claims effectively.
- Company: Join McLarens, a forward-thinking company focused on exceptional customer service.
- Benefits: Enjoy competitive pay, a supportive work environment, and opportunities for professional growth.
- Other info: Be part of a diverse team that values collaboration and innovation.
- Why this job: Make a real difference by helping people find their homes during tough times.
- Qualifications: Experience in accommodation markets and strong customer service skills are essential.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the Alternative Accommodation Lead role at McLarens
The Opportunity
Reporting to the Head of Commercial Property – South, you will be responsible for working with adjusters and technicians to deliver outstanding service to customers, whilst also focussing on achieving indemnity spend savings for our clients. You will provide additional assistance to our adjusters and technicians in handling alternative accommodation claims effectively and assist with any management information (MI) requests.
The Role
Your responsibilities will include:
- Engaging with a wide range of accommodation providers and others to identify the most suitable and cost-effective options for each claim.
- Collaborating with internal teams to design and implement a standardised, scalable approach to alternative accommodation handling.
- Supporting the Major Loss team with large-scale placement of residents into alternative accommodation following significant incidents, and managing these arrangements over time.
- Acting as a key point of contact for insurers in relation to accommodation placements, providing case-by-case updates and insights.
- Participating in regular review meetings with insurers to monitor and progress outstanding accommodation claims.
- Producing detailed management information (MI) reports for both internal stakeholders and clients.
- Continuously reviewing live claims to ensure accommodation arrangements remain appropriate, cost-effective, and aligned with policy coverage.
- Assisting adjusters with complex or high-profile cases, offering creative and pragmatic solutions.
- Supporting McLarens’ business development efforts by contributing knowledge and insights on alternative accommodation strategy and market trends.
About You – Knowledge And Experience
- A comprehensive understanding of both short-term and long-term accommodation markets. Pre-existing relationships with accommodation providers are highly advantageous.
- A solid grasp of insurance policy coverage relating to alternative accommodation, including common limitations and exclusions.
- Proven ability to deliver exceptional customer service, working efficiently within service level agreements and client expectations.
- Competence with Excel and confidence in navigating a range of internal systems and databases.
- A proactive and collaborative approach, with excellent communication and problem-solving skills.
McLarens is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.
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Alternative Accommodation Lead employer: McLarens
Contact Detail:
McLarens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alternative Accommodation Lead
✨Tip Number 1
Network like a pro! Reach out to your contacts in the accommodation and insurance sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by researching McLarens and their approach to alternative accommodation. We want you to show off your knowledge about their services and how you can contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Alternative Accommodation Lead. We suggest highlighting your customer service skills and any relevant relationships with accommodation providers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are eager to make a difference.
We think you need these skills to ace Alternative Accommodation Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Alternative Accommodation Lead role. Highlight your experience with accommodation markets and any relevant relationships you have with providers. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of insurance policy coverage and your customer service skills. We love a good story that showcases your passion!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled complex cases or provided creative solutions. We’re all about collaboration and innovation, so let us know how you can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at McLarens
✨Know Your Accommodation Market
Make sure you brush up on your knowledge of both short-term and long-term accommodation markets. Familiarise yourself with the latest trends and have a few examples ready to discuss how you've successfully navigated these markets in the past.
✨Showcase Your Customer Service Skills
Prepare to share specific instances where you've delivered exceptional customer service. Think about how you managed client expectations and resolved issues efficiently, as this role heavily relies on maintaining strong relationships with clients and insurers.
✨Be Ready for Technical Questions
Since you'll be dealing with insurance policy coverage, be prepared to answer questions about common limitations and exclusions. Brush up on relevant policies and think of scenarios where you had to apply this knowledge in real situations.
✨Demonstrate Your Collaborative Spirit
This role requires a proactive and collaborative approach, so be ready to discuss how you've worked effectively within teams. Share examples of how you've collaborated with internal teams or external partners to achieve a common goal, especially in high-pressure situations.