At a Glance
- Tasks: Support Adjusters in managing latent defect property claims and ensure efficient administration.
- Company: Join McLarens, a leading global insurance services provider with a rich history since 1932.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values excellence, teamwork, and continuous learning.
- Why this job: Make a real impact in the insurance industry while developing your skills in a supportive environment.
- Qualifications: Previous claims handling experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre-risk surveying. McLarens' extensive global network allows for consistent service delivery to clients globally, while also providing localised expertise and responsive support.
The professionals at McLarens live by a set of shared values that guide their actions and behaviours:
- EXCELLENCE – We aim for nothing less than the highest standards in everything we do.
- TEAMWORK – We work best when we work together with clients, colleagues and suppliers alike.
- RESPECT – We are trusted to keep our promises, act with integrity, and treat people the right way.
- KNOWLEDGE – We know our market better than anyone, but still, we never stop developing.
- THOUGHT LEADERSHIP – We use inspired thinking and pioneering solutions to stay ahead in an ever‑changing market.
- ACCOUNTABILITY – We move with urgency to deliver on our commitments and drive for results, even amid ambiguity.
We currently have an exciting opportunity for a Claims Technician to join our London office. This is a role with a hybrid work model. Reporting to a Senior Claims Technician and our Latent Defects Lead, you will be an active member of the support function within the Latent Defects team with the overall objective of providing effective support to Adjusters, aiding the efficiency and productivity in the handling of latent defect property claims.
Key Accountabilities:
- Administration of new claims including receiving instruction, issuing acknowledgements, setting up files and undertaking risk screening and triaging.
- Working closely with Adjusters to assist with investigation and validation enquiries.
- Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
- Overseeing Adjuster caseloads when necessary during periods of leave.
- Liaising as required with the insured, insurers and other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.
- Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales.
- Ensuring time reporting and billing is compliant with internal standards processing and systems.
- Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports.
- Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
- Account management support where required.
- Incoming telephone calls / resolve queries.
- Other ad‑hoc work as required.
Experience and Qualifications:
- You must have previous claims handling experience including caseload management.
- You must be, or be working towards becoming, CILA/CII qualified.
- Organised and able to self‑manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.
- Good working knowledge of Word and Excel.
- Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner.
- Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties.
- Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands.
- Thrive in a high‑pressured working environment.
- Be driven to meet and exceed targets.
- Flexible with regards to travel which may be required as and when.
Our Company is an Equal Employment Opportunity Employer. The Company’s policy is not to discriminate against any applicant or employee based on race, colour, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status or any other basis protected by applicable federal, state or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.
Claims Technician Latent Defects in London employer: MCLARENS LLC
At McLarens, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our London office where collaboration and professional growth are at the forefront. Our hybrid work model promotes flexibility, while our commitment to excellence and teamwork ensures that every employee is supported in their career development. With a focus on continuous learning and a culture that values respect and accountability, joining our team as a Claims Technician means becoming part of a respected global network dedicated to delivering outstanding service in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Technician Latent Defects in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at McLarens. A friendly chat can open doors and give you insider info about the company culture and the role.
✨Tip Number 2
Prepare for the interview by brushing up on your claims handling knowledge. Be ready to discuss your previous experience and how it aligns with the responsibilities of a Claims Technician. Show us you're passionate about delivering excellence!
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with various stakeholders, being clear and concise is key. Try mock interviews with friends or family to get comfortable articulating your thoughts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Claims Technician Latent Defects in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Claims Technician role. Highlight your relevant claims handling experience and any qualifications like CILA/CII that you have or are working towards. We want to see how you fit into our team!
Showcase Your Skills:Don’t forget to emphasise your organisational skills and ability to manage multiple priorities. Mention your proficiency in Word and Excel, as these are key tools we use. We love seeing candidates who can clearly communicate their strengths!
Be Professional Yet Personable:While we appreciate professionalism, we also value a friendly approach. Use clear and concise language in your application, and let your personality shine through. We’re looking for someone who can build strong relationships with clients and colleagues alike!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. We can’t wait to hear from you!
How to prepare for a job interview at MCLARENS LLC
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling and latent defects. Familiarise yourself with common issues in property claims and be ready to discuss how you would approach them. This shows that you're not just qualified but genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the role requires managing multiple priorities, prepare examples that demonstrate your organisational skills. Talk about how you've successfully managed caseloads or handled conflicting demands in previous roles. This will highlight your ability to thrive in a high-pressure environment.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your delivery. Remember, it's not just what you say, but how you say it!
✨Emphasise Teamwork and Relationship Management
McLarens values teamwork and strong relationships. Be prepared to share examples of how you've worked collaboratively with colleagues or clients in the past. Highlighting your interpersonal skills will show that you can fit into their culture and contribute positively to the team.
