Claims Technician Latent Defects

Company Overview

Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre-risk surveying. McLarens' extensive global network allows for consistent service delivery to clients globally, while also providing localised expertise and responsive support.

Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction & Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ & Specie, Global TPA Services, and Environmental consulting services.

The professionals at McLarens live by a set of shared values that guide their actions and behaviours:

• EXCELLENCE – We aim for nothing less than the highest standards in everything we do.
• TEAMWORK – We work best when we work together with clients, colleagues and suppliers alike.
• RESPECT – We are trusted to keep our promises, act with integrity, and treat people the right way.
• KNOWLEDGE – We know our market better than anyone, but still, we never stop developing.
• THOUGHT LEADERSHIP – We use inspired thinking and pioneering solutions to stay ahead in an ever‑changing market.
• ACCOUNTABILITY – We move with urgency to deliver on our commitments and drive for results, even amid ambiguity.

Purpose

We currently have an exciting opportunity for a Claims Technician to join our London office. This is a role with a hybrid work model. Reporting to a Senior Claims Technician and our Latent Defects Lead, you will be an active member of the support function within the Latent Defects team with the overall objective of providing effective support to Adjusters, aiding the efficiency and productivity in the handling of latent defect property claims.

Key Accountabilities

• Administration of new claims including receiving instruction, issuing acknowledgements, setting up files and undertaking risk screening and triaging.
• Working closely with Adjusters to assist with investigation and validation enquiries.
• Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
• Overseeing Adjuster caseloads when necessary during periods of leave.
• Liaising as required with the insured, insurers and other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.
• Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales.
• Ensuring time reporting and billing is compliant with internal standards processing and systems.
• Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports.
• Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
• Account management support where required.
• Incoming telephone calls / resolve queries.
• Other ad‑hoc work as required.

Experience and Qualifications

• You must have previous claims handling experience including caseload management.
• You must be, or be working towards becoming, CILA/CII qualified.
• Organised and able to self‑manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.
• Good working knowledge of Word and Excel.
• Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner.
• Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties.
• Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands.
• Thrive in a high‑pressured working environment.
• Be driven to meet and exceed targets.
• Flexible with regards to travel which may be required as and when.

Our Company is an Equal Employment Opportunity Employer. The Company’s policy is not to discriminate against any applicant or employee based on race, colour, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status or any other basis protected by applicable federal, state or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.