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- Tasks: Lead a dynamic team of claims handlers to deliver top-notch customer service.
- Company: Join a forward-thinking company with a focus on inclusivity and collaboration.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Work globally and thrive in a supportive, diverse culture.
- Why this job: Make a real impact by guiding a team in a fast-paced environment.
- Qualifications: 3 years in liability claims and team leadership experience required.
The predicted salary is between 40000 - 50000 £ per year.
We currently have an exciting opportunity for a Team Leader within our Real Estate, Casualty Team based in either Chelmsford or Glasgow, this role will be office based. Reporting to the Real Estate Casualty Lead, you will provide management support to desk-based Account Handlers ensuring the success of the Real Estate team.
Key Accountabilities
- To lead and manage a team of desk-based claims handlers to ensure they provide the highest standards of customer service to our clients.
- Motivating the team to do their job efficiently and ensure targets and personal goals are achieved.
- Management of the allocation of new claims.
- Management and checking of the Real Estate reports for distribution.
- The ability to deal with technical referrals from the team.
- Management of team workflow to ensure all absences and holidays are covered.
- Management of the holiday calendar/authorisations.
- Monthly 1 to 1 meetings with team, completing appraisals within McLarens required timescales.
- Overseeing and monitoring the progress of the desk-based teams claims.
- Identifying training needs in the team and implementing any necessary training.
- Account management support where required.
- Ability to deal with complaint calls received in the team.
- Other ad hoc work as required.
Experience and Qualifications
- Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner.
- 3 years' experience in handling liability claims (public liability essential).
- 3 years working as a team leader or supervisor.
- Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands.
- Thrive in a high-pressured working environment.
- Be driven to meet and exceed targets set for the Real Estate Team.
- Good working knowledge of Word and Excel.
- Travel may be required as and when so flexibility is a must.
Benefits
- Compensation: Competitive salary and performance-related incentives.
- Development: Access to technical training, global knowledge-sharing, and career growth opportunities.
- Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable).
- Global Exposure: Opportunity to work with colleagues and clients across different countries.
- Inclusive Culture: A collaborative environment where your voice and contribution are valued.
Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.
Real Estate Team Leader - Casualty in Chelmsford employer: MCLARENS LLC
Contact Detail:
MCLARENS LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Estate Team Leader - Casualty in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the real estate and casualty sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit into their team and contribute to their success!
✨Tip Number 3
Practice your communication skills. As a Team Leader, you’ll need to convey ideas clearly and motivate your team. Mock interviews with friends can help polish your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Real Estate Team Leader - Casualty in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant claims handling expertise to show us you're the right fit for the Real Estate Team Leader role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've motivated teams and managed workflows in the past, so we can see your potential impact on our Casualty Team.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and concise. Use structured language and avoid jargon to demonstrate your ability to communicate effectively, just like you would with clients and stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll have access to all the necessary information and updates about your application, plus it shows us you’re keen to join our team!
How to prepare for a job interview at MCLARENS LLC
✨Know Your Stuff
Make sure you brush up on your knowledge of liability claims, especially public liability. Familiarise yourself with the key responsibilities of a Team Leader in a Real Estate Casualty context. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or managed multiple priorities. Think about how you motivated your team to meet targets and how you handled any challenges. This will demonstrate your capability to lead the desk-based claims handlers effectively.
✨Communicate Clearly
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member to get comfortable with expressing your ideas in a structured manner.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with complaint calls or managing team workflow during absences. Think through potential scenarios and prepare your responses, focusing on your problem-solving skills and ability to maintain high standards of customer service.