Customer Support Engineer - MotorsportRef #59254Date postedThursday, September 10, 2026CountryUnited KingdomLocationWokingBusiness areaMotorsportDepartmentMotorsportPosition level5 - Supervisory / Professional - (L-15)Working timeFull TimeContract typeFixed Term ContractDuration24 monthsWorking patternBlue Shift 45 hoursWhat to ExpectAs Customer Support Engineer - Motorsport, you will play a pivotal role in providing market leading motorsport engineering services to our global customer base. This is a fundamentally key role to managing and enhancing the relationship between McLaren Motorsport and our customer race teams.* Reporting to a Senior Customer Support Engineer - Motorsport, working as one of a team of customer support engineers who operate as the first ‘point of contact’ for Customer race programs.* Support the GT3/GT4 project engineering and development teams in the execution and evaluation of pre and post event simulation and data analysis and reporting.What You'll Do* Work closely with internal and customer engineers supporting them with engineering tools. (i.e., Reports, data processing, race forecasting).* General data and electronic systems related matters, documentation and customer facing technical updates.* Support events with remote or track-side data analysis and systems-wide commissioning ECU programming and BOP implementation.* Support customer teams with specific on event vehicle/systems engineering, technical and operation procedures.* Liaise with internal Development engineering team, providing feedback on technical issues and concerns.* Liaise with internal Engineering and Series Development teams, providing customer feedback on technical issues and concerns.* Document engineering reports from live events and feed information into the wider customer support and engineering departments.* Provide workshop-based remote diagnostic and advisory sessions for customer teams.* Technical support to McLaren motorsport customers which may involve travel within and outside the UK.* This role includes extensive global travel within the region of 16 - 22 events.What You'll Bring* BSC, BEng, MEng, MSc Engineering Degree or equivalent.* Experience of the motorsport industry, either as part of a race team or customer support role is essential.* Data analysis and systems-wide experience including commissioning of GT3 - GT4. platforms from a high level.* Computer literate - Microsoft Office suite including networking, Excel + VBA.* Programming experience with Matlab, Simulink* CATIA 2D/3D Skills* Ability to demonstrate a calm way of thinking when under pressure.* Knowledge of motorsport Electrical Diagnostic Systems and hardware preferred.* Must be a team player. Someone who works well within a team of mixed skillsets and abilities pulling together as one team. #* Adaptable, quick thinking, decisive, showing strong initiative and self determination.* Strong planning, good follows up skills, meticulous in detail.* Demonstrates a methodical approach.* Confident with good interpersonal & communication, (especially verbal & written) skills.* Mobile & willing to travel abroad as requested.* Full UK driving licence.What We'll Do for YouWe offer a wide – ranging benefits package, which includes:* Structured career development framework* 25 days’ holiday, plus bank holiday. Annual buy & sell up to five days* Enhanced company pension scheme* Discretionary annual bonus award* Private medical insurance and health cash plan* Life assurance benefit* Ability to apply for a sabbatical of up to one year after only two years’ service* Benefits you can adapt to your lifestyle, such as discounted shopping* Generous parental leave policies* A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice #J-18808-Ljbffr
Customer Support Engineer - Motorsport in Woking employer: McLaren
At McLaren, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As the Head of Electrical Integration, you will have the opportunity to lead cutting-edge projects in a fast-paced environment, with access to continuous professional development and growth opportunities. Our commitment to employee well-being and a supportive team atmosphere makes McLaren a truly rewarding place to advance your career in the automotive industry.
