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- Tasks: Coordinate helpdesk operations and manage maintenance requests across the railway network.
- Company: Dynamic company focused on facilities maintenance in the railway sector.
- Benefits: Competitive salary up to £28,000 and opportunities for career growth.
- Why this job: Be the first point of contact and make a real difference in maintenance support.
- Qualifications: Organisational skills and a proactive attitude are essential.
- Other info: Join a supportive team and enjoy a fast-paced work environment.
The predicted salary is between 16800 - 28000 £ per year.
Location: St Albans
Salary: Up to £28,000 (dependent on experience)
Role Introduction
We are looking for a proactive and organised Helpdesk Coordinator to provide a first-line helpdesk service supporting a range of facilities maintenance requirements across the railway network.
Faults are reported via email and telephone and must be accurately logged onto our CAFM system. You will be responsible for planning and allocating work to engineers based on priority, skillset and location, and monitoring all jobs through to completion. The role involves reactive maintenance covering fabric, mechanical and electrical faults.
Key Responsibilities
- Manage incoming reactive maintenance helpdesk jobs across various contracts, including raising, allocating, reviewing, reworking and signing off work
- Liaise with engineers and subcontractors throughout the day
- Monitor the CAFM system daily to ensure faults and work orders are accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLAs
- Act as a friendly and professional first point of contact for client queries and concerns
- Handle incoming calls and make outgoing calls as required
- Manage daily emails, including personal and helpdesk mailboxes, responding and actioning as necessary
- Liaise with wider team members to ensure the best possible resolution
- Complete administration tasks including daily reporting and signing off completed work
Helpdesk Coordinator in Saint Albans employer: McLaren Resourcing
Contact Detail:
McLaren Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator in Saint Albans
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you apply through our website, show that you understand what they’re all about.
✨Tip Number 2
Practice your communication skills. As a Helpdesk Coordinator, you'll be the friendly face of the company. Make sure you can convey your thoughts clearly and confidently during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral when you apply through our site.
✨Tip Number 4
Prepare for common interview questions related to helpdesk roles. Think about scenarios where you've successfully managed tasks or resolved issues. This will help you stand out when you apply through us!
We think you need these skills to ace Helpdesk Coordinator in Saint Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Coordinator role. Highlight relevant experience in facilities maintenance and any previous helpdesk roles. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your proactive approach and organisational skills, and don’t forget to show your enthusiasm for the role.
Showcase Your Communication Skills: As a Helpdesk Coordinator, communication is key! In your application, demonstrate your ability to liaise effectively with engineers and clients. Use clear and concise language to reflect your professionalism.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at McLaren Resourcing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the key responsibilities, especially around managing helpdesk jobs and liaising with engineers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
As a Helpdesk Coordinator, organisation is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise work and ensure everything runs smoothly, especially under pressure.
✨Practice Your Communication Skills
Since you'll be the first point of contact for client queries, it's essential to demonstrate excellent communication skills. Practice answering common interview questions clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Familiarise Yourself with CAFM Systems
If you have experience with Computer-Aided Facilities Management (CAFM) systems, be sure to mention it. If not, do a bit of research on how they work and their importance in managing maintenance jobs. Showing that you’re proactive about learning can really impress the interviewers.
