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- Tasks: Coordinate helpdesk operations and manage maintenance requests across the railway network.
- Company: Dynamic company focused on facilities maintenance in the railway sector.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Why this job: Be the go-to person for problem-solving and make a real difference in daily operations.
- Qualifications: Strong organisational skills and excellent communication abilities.
- Other info: Fast-paced role with a chance to work with diverse teams and improve your skills.
We are looking for a proactive and organised Helpdesk Coordinator to provide a first-line helpdesk service supporting a range of facilities maintenance requirements across the railway network. Faults are reported via email and telephone and must be accurately logged onto our CAFM system. You will be responsible for planning and allocating work to engineers based on priority, skillset and location, and monitoring all jobs through to completion. The role involves reactive maintenance covering fabric, mechanical and electrical faults.
Key Responsibilities
- Manage incoming reactive maintenance helpdesk jobs across various contracts, including raising, allocating, reviewing, reworking and signing off work.
- Liaise with engineers and subcontractors throughout the day.
- Monitor the CAFM system daily to ensure faults and work orders are accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLAs.
- Act as a friendly and professional first point of contact for client queries and concerns.
- Handle incoming calls and make outgoing calls as required.
- Manage daily emails, including personal and helpdesk mailboxes, responding and actioning as necessary.
- Liaise with wider team members to ensure the best possible resolution.
- Complete administration tasks including daily reporting and signing off completed work.
Helpdesk Coordinator employer: McLaren Resourcing
Contact Detail:
McLaren Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Helpdesk Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions related to helpdesk coordination, like how you’d handle prioritising tasks or managing client queries. This will help you feel more confident when it’s showtime.
✨Tip Number 3
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with CAFM systems and your knack for managing multiple tasks. Use specific examples from your past roles to demonstrate how you’ve successfully handled similar responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place!
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Show Your Organisational Skills: As a Helpdesk Coordinator, being organised is key! Make sure your application highlights any experience you have in managing tasks or coordinating projects. We want to see how you can keep everything running smoothly!
Be Proactive in Your Approach: We love a proactive attitude! In your written application, share examples of how you've taken the initiative in past roles. This will show us that you're ready to jump in and tackle challenges head-on.
Communicate Clearly: Since you'll be the first point of contact for clients, clear communication is essential. Use your application to demonstrate your ability to convey information effectively, whether it's through emails or phone calls. We want to see your friendly tone shine through!
Tailor Your Application: Make sure to tailor your application specifically for this role. Highlight relevant experience with helpdesk systems or maintenance coordination. We appreciate when candidates take the time to connect their skills to what we're looking for!
How to prepare for a job interview at McLaren Resourcing
✨Know Your CAFM System
Familiarise yourself with the Computer-Aided Facilities Management (CAFM) systems commonly used in the industry. Be ready to discuss how you would log and manage helpdesk jobs, as well as your experience with similar software. This shows you’re proactive and understand the tools needed for the role.
✨Demonstrate Your Communication Skills
As a Helpdesk Coordinator, you'll be the first point of contact for clients and engineers. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. Practising clear and concise responses will help you shine during the interview.
✨Prioritisation is Key
Think about how you would prioritise tasks when managing incoming helpdesk jobs. Be prepared to discuss your approach to allocating work based on urgency and skillset. This will demonstrate your organisational skills and ability to handle multiple tasks efficiently.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved issues in previous roles. Highlight your ability to think on your feet and find solutions quickly, especially when dealing with reactive maintenance. This will show that you can handle the demands of the job effectively.
