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For Companies At a Glance
- Tasks: Provide efficient IT support and resolve technical issues for end users.
- Company: Join McLaren Racing, a pioneering team in the motorsport industry.
- Benefits: Enjoy hybrid working, private healthcare, and a vibrant campus with great facilities.
- Why this job: Be part of an innovative team that values diversity and pushes technological boundaries.
- Qualifications: Experience in IT support, strong technical skills, and knowledge of Microsoft Office 365.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
At McLaren Racing, we’re not just here to try to take the chequered flag. We’re here to excite our fans, inspire our people and deliver for our partners. And we’re also committed to evolving our sport, our industry, and our technology, too.
Purpose of the Role
The role will ensure that end user support is both efficient and reliable. Our team are responsible for supporting the IT environment, resolution of technical issues and fulfilling user requests.
Role Dimensions
The role will own the successful implementation of key technical enhancements to continually improve responsiveness and consistency of resolution to IT support requests and the IT service received by the end user community.
This is an varied role that covers the complete end user systems estate, inclusive of the device and platform they operate on. Ensuring new and updated business solutions meet business requirements, delivering demonstrable business value, aligned to best practice deployment of technology stacks and industry best and/or standard processes. You’ll act as an IT Representative to the key business stakeholders to help deliver the Business Technology Roadmap.
Principal Accountabilities
- Using strong technical skills that span across a breadth of technology areas to find solutions to both typical and unconventional problems.
- Ensuring that issues are resolved in a prioritised way based on impact.
- Analysing root causes to ensure permanent resolution where possible.
- You will have an open mind to innovation and new solutions and seek to bring those into the environment.
- Taking ownership of end user issues with a strong sense of accountability.
- Building and maintaining relationships with key Business stakeholders and suppliers.
- Tactical decisions to implement initiatives to ‘get things done’.
- Prioritisation of tasks in a high-pressure environment including managing customer expectations.
Knowledge, Skills and Experience
In order to thrive within this role, you’ll need to demonstrate previous experience in complex organisations and IT Support with an in-depth knowledge of the following areas:
- Experience tackling complex technical faults working with cross functional teams.
- Profound working knowledge of the entire Microsoft Office 365 suite.
- In-depth understanding and experience with multiple OS platforms such as Mac OS & Windows 10.
- Experience with enterprise level infrastructure such as Azure AD, Windows Server, Hyper-V, SSO, SCCM, Group Policy, Security.
- Good networking understanding, VLANs, VPN, DHCP, DNS, LAN, WAN, Cisco Meraki.
- Some previous knowledge of hardware procurement and asset management.
- Understanding of ITIL and Service Management good practice framework.
- MCP/MCITP/CCNA certified desirable.
Personal Attributes
- Ability to build and maintain relationships with customers, peers, and stakeholders.
- Strong verbal and written communication skills.
- Excellent customer service skills proven within a high-pressure environment.
- Ability to remain calm and efficient under pressure.
- Good at problem solving and being organised in an enterprise environment.
- Ability to absorb technical information and communicate effectively at all levels to both technical and non-technical audiences.
What can McLaren offer?
We constantly strive to be better tomorrow than we are today. Our ambition is to be the most pioneering and exhilarating racing team in the world, and our collective task is to set the standards for high performance in sport. We show up every day with energy and enthusiasm, ready to play our part.
We encourage and support diversity, equity and inclusion. We will actively promote a culture that values difference and eliminates discrimination in our workplace.
McLaren Racing is based at the iconic McLaren Technology Centre (MTC) near Woking. Here at McLaren, we offer hybrid working with 3 days a week based in the MTC.
Our state of the art, sustainable campus offers many facilities including a gym, restaurant and indoor and outdoor break-out areas, as well as direct access to park and common land. The MTC is connected to Woking mainline station via regular shuttle buses, from which London Waterloo is a 30 minute train ride.
We offer a comprehensive package of benefits including private healthcare, car schemes, life insurance and generous pension contributions.
Senioriy level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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Senior Associate, IT Support employer: McLaren Racing
Contact Detail:
McLaren Racing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Associate, IT Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might have ties to McLaren Racing. A friendly chat can sometimes lead to insider info or even a referral that could give you the edge.
✨Tip Number 2
Prepare for the interview by diving deep into McLaren's tech landscape. Familiarise yourself with their use of Microsoft Office 365 and other platforms mentioned in the job description. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you note to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the McLaren team and ready to contribute to their exciting journey.
We think you need these skills to ace Senior Associate, IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Associate, IT Support role. Highlight your experience with Microsoft Office 365, various OS platforms, and any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at McLaren Racing. Be sure to mention any innovative solutions you've implemented in the past.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues. We love candidates who can think outside the box and bring fresh ideas to the table, so don't hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team at McLaren Racing!
How to prepare for a job interview at McLaren Racing
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Office 365 and the various OS platforms like Mac OS and Windows 10. Be ready to discuss specific examples of how you've tackled complex technical issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've resolved tricky IT problems. Highlight your analytical skills and how you approach root cause analysis to ensure permanent solutions. This will demonstrate your ability to think critically under pressure.
✨Build Relationships, Even Virtually
Since you'll be working with key business stakeholders, think about how you can showcase your relationship-building skills. Share examples of how you've successfully collaborated with cross-functional teams or managed customer expectations in high-pressure situations.
✨Stay Calm and Collected
Interviews can be nerve-wracking, but it's important to remain calm and efficient. Practice answering questions in a clear and concise manner, and don't hesitate to ask for clarification if you need it. This shows that you're composed and capable of handling pressure.
