Executive, Brand Experience and F1 Hospitality

At McLaren, our mission is to set the standard for high performance in sport. Everyone, in every part of the team, has a role to play. So if you want to test your ideas with the world watching… And measure your progress in milliseconds… And play your part in racing history… You belong here. High performance starts with you.

Purpose of the Role:

You'll support the Brand Experience team, across special experiential projects and Formula 1 Hospitality to deliver world class experiences globally for our partners, prospects, fans and VIPs. Your role will be split 50/50 between the two departments to build new innovative experiences that support the business strategy, and aid ticket management, logistics, crafting key communications and admin as well as attending events where required to ensure successful event delivery.

Role Dimensions:

• Reporting 50/50 to the Head of Brand Experience and Senior Manager, F1 Hospitality with dotted lines to project leads this role supports.
• Work in a fast paced and determined team who look to push boundaries in everything they do through continuous review and innovation to deliver world class experiences.
• A focus delivering experiences with collaboration across other projects to drive innovation, learning and broader development.
• Work is generally performed within an office environment with standard office equipment.
• Frequently required to work weekends, work away from home and unsociable hours.
• When attending motorsport events, the candidate may be exposed to high levels of noise and some manual handling may be required.
• On event, the role requires long hours on your feet.

Principal Accountabilities:

• Work collaboratively as part of the cross functional commercial team to support the planning, delivery and reporting on all elements of delivery pre-event, on-event and post-event and ensure consistency across championships and experiences.
• Assist with the continuous development of the guest experience at all events.
• Support innovative development of new experiences and opportunities to build a business case for approval.
• Ensure that on-site duties and McLaren standards are maintained at each event, including health & safety processes by all parties, internal and external, at events.
• Manage ticket allocation, packaging, distribution and reporting of real time ticket sales status.
• Support the creation of accurate freight lists for items sent to each event and communicate to all parties.
• Track all gift stock throughout the year and report findings when requested.
• Feed into post-event reporting including debriefs, rights utilisation, guest and Partner surveys, event sustainability (plastic use, waste, travel emissions etc).
• Raise purchase orders and track with the Finance department and wider team.
• Process invoices for all suppliers, in conjunction with the Finance department.
• Assist team with budget updates and monthly forecasts.
• Support the reporting of all sustainability metrics and implement processes for capturing relevant information to audit and continually assess and improve all operations.
• Constant review of processes against sustainable best practice and make recommendations to drive change.
• Maintain excellent working relationships with colleagues, Partners, industry stakeholders and suppliers.
• Monitorcompetitorsandindustrytrendsandreportonpotentialfuturegrowthopportunitiesto ensure the continuous development of the guest experience at all events.

Knowledge, Skills and Experience:

Essential

• Fluent use of English language required in both verbal and written communications.
• Experience and passion in the events industry or similar.
• Strong administration, time management & organisational skills to manage multiple events with different cadences and stakeholders.
• Strong supplier relationship management.
• High level of attention to detail.
• Passionate about customer care, ensuring every attendee has an outstanding experience.
• Creative mindset to bring spaces to life.
• Thoughtful decision maker who can operate under intense pressure.

Desirable

• Interest in motorsports
• Aspiration to develop a career in global events.
• Good level of knowledge of operational budget management.
• Use of Smartsheet, Salesforce and Microsoft products
• Interest or experience in sustainable event delivery and best practices.

Personal Attributes:

• Confident working with senior stakeholders and C-suite guests.
• Calm when dealing with intense pressure, challenging situations and relationships.
• Confident public speaker.

What can McLaren offer?

We constantly strive to be better tomorrow than we are today. Our ambition is to be the most pioneering and exhilarating racing team in the world, and our collective task is to set the standards for high performance in sport. We show up every day with energy and enthusiasm, ready to play our part.

We encourage and support diversity, equity and inclusion. We will actively promote a culture that values difference and eliminates discrimination in our workplace.

McLaren Racing is based at the iconic McLaren Technology Centre (MTC) near Woking.

Our state of the art, sustainable campus offers many facilities including a gym, restaurant and indoor and outdoor break-out areas, as well as direct access to park and common land. The MTC is connected to Woking mainline station via regular shuttle buses, from which London Waterloo is a 30 minute train ride.

We offer a comprehensive package of benefits including private healthcare, car schemes, life insurance and generous pension contributions.