At a Glance
- Tasks: Deliver exceptional IT support and enhance the digital workplace experience for McLaren VIPs.
- Company: Join McLaren Automotive, a leader in performance road cars with a diverse and innovative culture.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a structured career development framework.
- Other info: Opportunity for career growth and a supportive work environment focused on diversity and inclusion.
- Why this job: Be part of a dynamic team that redefines technology and drives business performance.
- Qualifications: Customer service skills and experience with IT environments, including Microsoft and AV systems.
The predicted salary is between 31500 - 38500 £ per year.
The IT Site Support Engineer is responsible for delivering an exceptional digital workplace experience across McLaren Automotive sites. The role combines customer-centric IT support, executive and VIP service, meeting room technology ownership, cyber security awareness, digital employee experience improvement and AI-enabled service delivery to ensure technology enables business performance. Where necessary, the role works with McLaren’s external IT Support partners. The role will act as an ambassador for IT service delivery to McLaren VIPs, setting clear expectations, coordinating communication and ensuring a consistently high-performing support experience.
What You'll Do
- Own the day-to-day operational resolution of VIP incidents and requests raised into IT Support, providing both 1st and 2nd line support.
- Expedite time-critical operational resolutions when required, ensuring urgent issues are progressed quickly and clearly.
- Provide face-to-face and remote support to the business VIP community, including onboarding support where required.
- Manage VIP expectations by setting clear communication, coordinating updates and ensuring support is delivered in line with agreed service goals.
- Support business escalations, including but not limited to VIP and time-critical incidents, by managing resolution, coordinating communication and chasing progress with McLaren’s IT Support partners, resolver teams, vendors and third parties to ensure user satisfaction and SLA delivery.
- Collaborate with McLaren’s IT Support partners and resolver teams to support continual improvement, identifying opportunities to reduce repeat incidents, improve knowledge quality and strengthen end-user experience.
- Ensure relevant processes are followed and tickets are updated, tracked and reported accurately via Ava.
- Meet business demand by resolving tickets in line with agreed goals, SLAs, OLAs and KPIs as set by senior management.
- Build and strengthen stakeholder and VIP relationships across the business, positioning IT as a trusted enabler of business outcomes.
- Visit other local McLaren sites when required to support the McLaren community with IT-related issues.
- Maintain and enhance on-site AV and meeting room spaces.
- Support AV meeting rooms by testing basic setup ahead of important meetings, liaising with EAs and working with NTT on in-scope technical fixes as required.
What You'll Bring
- Excellent customer facing/customer service skills.
- Excellent written and verbal communication skills.
- Experience with Microsoft Windows, Microsoft 365, Active Directory, Azure, macOS, iOS, mobile devices and basic networking to achieve the required support levels.
- Experience of AV Systems support (Cisco, Logitech, Poly).
- Experience in printer support (Toshiba, Canon, Papercut).
- Ability to reach decisions promptly or understand where such decisions need broader involvement or rapid escalation.
- Ability to work under own initiative or as part of a team.
- Able to work under pressure and meet deadlines.
- Good reporting and analytical skills, with the ability to compile clear service data, identify trends and generate insight that supports operational improvement.
- Awareness of how AI and automation can be applied responsibly in an IT support environment, including prompt writing, knowledge article improvement, ticket summarisation, trend analysis and productivity enhancement, with a clear understanding of data privacy, cyber security and human validation requirements.
What We'll Do for You
- We offer a wide-ranging benefits package, which includes:
- Structured career development framework.
- 25 days’ holiday, plus bank holiday.
- Annual buy & sell up to five days.
- Enhanced company pension scheme.
- Discretionary annual bonus award.
- Private medical insurance and health cash plan.
- Life assurance benefit.
- Ability to apply for a sabbatical of up to one year after only two years’ service.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- Generous parental leave policies.
- A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice.
Who Are We?
No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars. It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.
IT Support Engineer in Woking employer: McLaren Group
At McLaren, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and teamwork. Our Composite Laminating Shift Lead role not only provides competitive benefits and opportunities for professional growth but also allows you to be part of a prestigious brand known for its commitment to high-performance and safety. Located in a state-of-the-art facility, you'll collaborate with talented professionals dedicated to excellence, making every day at McLaren a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Woking
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what McLaren Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges McLaren Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at McLaren Group!
✨Direct Apply to McLaren Group
Let's not forget to apply directly through the McLaren Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Woking
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at McLaren Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at McLaren Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at McLaren Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
