Senior IT and AV engineer. in Surrey, Woking

Job Title IT Support Engineer IT IT Full Time Contract type Permanent 9am - 6pm Monday to Friday The IT Site Support Engineer is responsible for delivering an exceptional digital workplace experience across McLaren Automotive sites. The role combines customer-centric IT support, executive and VIP service, meeting room technology ownership, cyber security awareness, digital employee experience improvement and AI-enabled service delivery to ensure technology enables business performance. Where necessary, the role works with McLaren's external IT Support partners. The role will act as an ambassador for IT service delivery to McLaren VIPs, setting clear expectations, coordinating communication and ensuring a consistently high-performing support experience. Own the day-to-day operational resolution of VIP incidents and requests raised into IT Support, providing both 1st and 2nd line support. Expedite time-critical operational resolutions when required, ensuring urgent issues are progressed quickly and clearly. Provide face-to-face and remote support to the business VIP community, including onboarding support where required. Support business escalations, including but not limited to VIP and time-critical incidents, by managing resolution, coordinating communication and chasing progress with McLaren's IT Support partners, resolver teams, vendors and third parties to ensure user satisfaction and SLA delivery. Collaborate with McLaren's IT Support partners and resolver teams to support continual improvement, identifying opportunities to reduce repeat incidents, improve knowledge quality and strengthen end-user experience. Build and strengthen stakeholder and VIP relationships across the business, positioning IT as a trusted enabler of business outcomes. Visit other local McLaren sites when required to support the McLaren community with IT-related issues. Maintaining and enhancing on-site AV and meeting room spaces Support AV meeting rooms by testing basic setup ahead of important meetings, liaising with EAs and working with NTT on in-scope technical fixes as required. The IT Site Support Engineer will understand IT environments and have an in-depth knowledge of the following areas: Excellent customer facing/customer service skills Excellent written and verbal communication skills Experience with Microsoft Windows, Microsoft 365, Active Directory, Azure, macOS, iOS, mobile devices and basic networking to achieve the required support levels. Experience of AV Systems support (Cisco, Logitech, Poly.)Toshiba, Canon, Papercut)Ability to reach decisions promptly or understand where such decisions need broader involvement or rapid escalation Ability to work under own initiative or as part of a team Able to work under pressure and meet deadlines Good reporting and analytical skills, with the ability to compile clear service data, identify trends and generate insight that supports operational improvement. Awareness of how AI and automation can be applied responsibly in an IT support environment, including prompt writing, knowledge article improvement, ticket summarisation, trend analysis and productivity enhancement, with a clear understanding of data privacy, cyber security and human validation requirements. We offer a wide – ranging benefits package, which includes: Structured career development framework25 days' holiday, plus bank holiday. Annual buy & sell up to five daysEnhanced company pension schemeDiscretionary annual bonus awardPrivate medical insurance and health cash planLife assurance benefitAbility to apply for a sabbatical of up to one year after only two years' serviceBenefits you can adapt to your lifestyle, such as discounted shoppingGenerous parental leave policiesA range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice McLaren Automotive exists to create breath-taking performance road cars. It takes a community to do what we do. McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special.