At a Glance
- Tasks: Support motorsport teams with data analysis, technical support, and event assistance.
- Company: Join McLaren Automotive, a leader in performance road cars and innovation.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a comprehensive career development plan.
- Other info: Expect extensive travel and opportunities to engage with cutting-edge technology.
- Why this job: Be part of a dynamic team, travel globally, and work in an exciting motorsport environment.
- Qualifications: BSc or equivalent in Engineering; experience in motorsport and data analysis required.
The predicted salary is between 36000 - 60000 £ per year.
As Customer Support Engineer - Motorsport, you will play a pivotal role in providing market-leading motorsport engineering services to our global customer base. This is a key role in managing and enhancing the relationship between McLaren Motorsport and our customer race teams.
Reporting and Team Structure
Reporting to the Senior Customer Support Engineer – Motorsport, working as part of a team of customer support engineers who serve as the first point of contact for customer race programs. Support the GT3/GT4 project engineering and development teams in executing and evaluating pre- and post-event simulation, data analysis, and reporting.
What You'll Do
- Data processing and race forecasting
- Handling general data and electronic systems matters, documentation, and technical updates for customers
- Supporting events with remote or track-side data analysis, systems-wide commissioning, ECU programming, and BOP implementation
- Assisting customer teams with vehicle/systems engineering, technical, and operational procedures during events
- Collaborating with internal development and engineering teams to provide feedback on technical issues
- Documenting engineering reports from live events and sharing information with support and engineering departments
- Providing remote diagnostic and advisory sessions from workshops for customer teams
- Offering technical support to McLaren motorsport customers, which may involve travel within and outside the UK, with extensive global travel expected (16–22 events annually).
What You'll Bring
- BSc, BEng, MEng, MSc in Engineering or equivalent
- Experience in the motorsport industry, either within a race team or in a customer support role
- High-level experience in data analysis, systems commissioning for GT3/GT4 platforms
- Proficiency with Microsoft Office, including networking, Excel, and VBA
- Programming skills in Matlab and Simulink
- Skills in CATIA 2D/3D
- Ability to remain calm under pressure
- Knowledge of motorsport electrical diagnostic systems and hardware (preferred)
- Full UK driving license
- Strong team player attributes, professional presentation, adaptability, quick thinking, decisiveness, and strong initiative
- Excellent planning, attention to detail, and methodical approach
- Effective interpersonal and communication skills, especially verbal and written
- Willingness to travel abroad as needed
What We'll Do for You
We offer a comprehensive benefits package, including:
- Structured career development
- 25 days’ holiday plus bank holidays, with the option to buy or sell up to five days
- Enhanced pension scheme
- Discretionary annual bonus
- Private medical insurance and health cash plan
- Life assurance (4x salary)
- Sabbatical options after two years of service
- Flexible benefits such as discounts and wellbeing initiatives
- Generous parental leave policies, including maternity leave
- Tax-efficient nursery scheme
- Employee assistance programs and financial advice
- Friends and family events
- Opportunities to experience McLaren cars
Qualifying criteria apply. We strive to be the employer of choice in the automotive industry, promoting diversity, equality, and inclusion.
About Us
McLaren Automotive pushes boundaries to create exceptional performance road cars. We value diversity and innovation, and we are committed to equal opportunity employment.
Customer Support Engineer - Motorsport in Woking employer: McLaren Bahrain
At McLaren Motorsport, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Customer Support Engineer, you will benefit from structured career development, a comprehensive benefits package including generous holiday allowances and private medical insurance, and the opportunity to work closely with cutting-edge technology in a fast-paced environment. With a commitment to diversity and inclusion, McLaren provides a supportive atmosphere where your contributions are valued and your professional growth is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer - Motorsport in Woking
✨Tip Number 1
Familiarise yourself with McLaren's motorsport history and current projects. Understanding their engineering philosophy and recent developments will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network within the motorsport community, especially with professionals who have experience in customer support roles. Attend motorsport events or join relevant online forums to connect with potential colleagues and gain insights into the industry.
✨Tip Number 3
Brush up on your data analysis skills, particularly in relation to GT3/GT4 platforms. Being able to demonstrate your proficiency in tools like Excel and programming languages such as Matlab and Simulink will set you apart from other candidates.
✨Tip Number 4
Prepare for the possibility of travel by researching the logistics of attending international motorsport events. Showing that you're ready and willing to travel extensively can highlight your commitment to the role.
We think you need these skills to ace Customer Support Engineer - Motorsport in Woking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in the motorsport industry, particularly any roles related to customer support or data analysis. Emphasise your technical skills, especially in data processing and systems commissioning for GT3/GT4 platforms.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for motorsport and your understanding of the role. Mention specific experiences that demonstrate your ability to handle pressure and provide technical support, as well as your willingness to travel.
Highlight Technical Skills:In your application, clearly outline your proficiency with Microsoft Office, programming skills in Matlab and Simulink, and any experience with CATIA 2D/3D. These are crucial for the Customer Support Engineer role.
Showcase Interpersonal Skills:Since effective communication is key in this role, provide examples of how you've successfully collaborated with teams or communicated complex technical information to non-technical stakeholders in your previous positions.
How to prepare for a job interview at McLaren Bahrain
✨Know Your Motorsport Basics
Make sure you brush up on your knowledge of motorsport engineering, especially related to GT3/GT4 platforms. Understanding the technical aspects and current trends in the industry will show your passion and commitment to the role.
✨Demonstrate Data Analysis Skills
Since data processing and analysis are key parts of the job, be prepared to discuss your experience with data analysis tools and techniques. Bring examples of how you've used data to solve problems or improve performance in previous roles.
✨Showcase Team Collaboration
This role requires strong teamwork, so be ready to share examples of how you've successfully collaborated with others in high-pressure situations. Highlight your ability to communicate effectively and support your team during events.
✨Prepare for Technical Questions
Expect to face technical questions related to systems commissioning, ECU programming, and electrical diagnostic systems. Brush up on these topics and be ready to explain your thought process when tackling technical challenges.
