At a Glance
- Tasks: Support motorsport teams with engineering tools and data analysis at exciting global events.
- Company: Join McLaren Automotive, a leader in performance road cars and motorsport innovation.
- Benefits: Enjoy 25 days holiday, enhanced pension, private medical insurance, and career development.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team, travel globally, and make an impact in motorsport.
- Qualifications: Engineering degree and experience in motorsport or customer support required.
The predicted salary is between 35000 - 45000 £ per year.
As Customer Support Engineer - Motorsport, you will play a pivotal role in providing market leading motorsport engineering services to our global customer base. This is a fundamentally key role to managing and enhancing the relationship between McLaren Motorsport and our customer race teams.
Reporting to a Senior Customer Support Engineer – Motorsport, you will work as one of a team of customer support engineers who operate as the first ‘point of contact’ for customer race programmes.
What You'll Do
- Work closely with internal and customer engineers supporting them with engineering tools (i.e., reports, data processing, race forecasting).
- This role includes extensive global travel within the region of 16 – 22 events.
- Provide technical support to McLaren motorsport customers which may involve travel within and outside the UK.
- Provide workshop-based remote diagnostic and advisory sessions for customer teams.
- Document engineering reports from live events and feed information into the wider customer support and engineering departments.
- Liaise with internal Engineering and Series Development teams, providing customer feedback on technical issues and concerns.
- Liaise with internal Development engineering team, providing feedback on technical issues and concerns.
- Support customer teams with specific on-event vehicle/systems engineering, technical and operation procedures.
- Support events with remote or track-side data analysis and systems-wide commissioning ECU programming and BOP implementation.
- Handle general data and electronic systems related matters, documentation and customer facing technical updates.
What You'll Bring
- BSc, BEng, MEng, MSc Engineering Degree or equivalent.
- Experience of the motorsport industry, either as part of a race team or customer support role is essential.
- Data analysis and systems-wide experience including commissioning of GT3 - GT4 platforms from a high level.
- Computer literate – Microsoft Office suite including networking, Excel + VBA.
- Programming experience with Matlab, Simulink.
- CATIA 2D/3D skills.
- Ability to demonstrate a calm way of thinking when under pressure.
- Knowledge of motorsport Electrical Diagnostic Systems and hardware preferred.
- Full UK driving licence.
Personal attributes:
- Above all, you must be a team player. Someone who works well within a team of mixed skillsets and abilities pulling together as one team.
- Well presented, with professional mannerisms befitting of the McLaren organisation.
- Adaptable, quick thinking, decisive, showing strong initiative and self-determination.
- Strong planning, good follow-up skills, meticulous in detail.
- Demonstrates a methodical approach.
- Confident with good interpersonal & communication skills, especially verbal & written.
- Mobile & willing to travel abroad as requested.
What We'll Do for You
We offer a wide-ranging benefits package, which includes:
- Structured career development framework.
- 25 days’ holiday, plus bank holiday. Annual buy & sell up to five days.
- Enhanced company pension scheme.
- Discretionary annual bonus award.
- Private medical insurance and health cash plan.
- Life assurance benefit.
- Ability to apply for a sabbatical of up to one year after only two years’ service.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- Generous parental leave policies.
- A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice.
Who Are We?
No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars. It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks.
McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special.
Join us on our journey.
Customer Support Engineer - Motorsport in Woking employer: McLaren Automotive
McLaren Automotive is an exceptional employer, offering a dynamic work environment in Woking that fosters innovation and collaboration within the motorsport industry. With a strong commitment to employee growth through structured career development, generous benefits including enhanced pension schemes and flexible leave options, and a culture that values diversity and inclusion, McLaren provides a rewarding experience for those passionate about engineering and motorsport.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer - Motorsport in Woking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at McLaren Automotive. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like McLaren Automotive before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Engineer - Motorsport in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to McLaren Automotive:Your cover letter is your chance to shine! Tell us why you want to work at McLaren Automotive specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at McLaren Automotive!
How to prepare for a job interview at McLaren Automotive
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
