Support and enhance McLaren’s Atlassian ecosystem through day-to-day administration, user support and delivery of platform improvements. This role is delivery and service-focused, working under the direction of the Enterprise Atlassian Platform Lead to maintain a reliable, well-governed platform for the enterprise.
What You'll Do
- Enterprise support: provide 1st/2nd line support for Jira/Confluence/JSM, including user access, permissions, troubleshooting and knowledge articles.
- Configuration & delivery: implement approved changes (workflows, fields, schemes, forms, automations, dashboards) and support testing/UAT.
- Operational excellence: monitor platform health, assist with incident/problem management and help maintain runbooks.
- User enablement: deliver onboarding, how-to guidance and lightweight training; promote consistent ways of working and templates.
- Reporting & insights: build and maintain dashboards, filters and basic metrics to support teams and leaders.
- Integration support: assist with marketplace apps, connectors and API-based automations; escalate complex items appropriately.
- Governance support: help maintain standards, documentation and configuration hygiene (naming, archiving, clean-up).
What You'll Bring
- Practical experience administering Jira and/or Confluence (cloud or data centre), including projects/spaces, permissions, workflows and dashboards.
- Good understanding of Agile ways of working (Scrum/Kanban) and/or service management concepts.
- Comfortable translating user needs into configurations and explaining outcomes in plain language.
- Basic familiarity with JQL, automation rules, and integrating apps (training/mentoring provided).
Personal Attributes
- Service mindset and attention to detail.
- Learner's curiosity for platform features, automation and continuous improvement.
- Reliable, organised and able to manage multiple support/delivery items.
- Collaborative and confident engaging with a wide range of stakeholders.
- Proactive and self-motivated.
- Delivery and outcome focused.
- Works collaboratively and puts the ‘team’ ahead of ‘self’.
- Good communication written and verbal.
- Ability to work in a fast-paced and dynamic environment.
What We'll Do for You
We offer a wide – ranging benefits package, which includes:
- 25 days' holiday, plus bank holiday. Annual buy & sell up to five days.
- Enhanced company pension scheme.
- Discretionary annual bonus award.
- Private medical insurance and health cash plan.
- Life assurance benefit.
- Ability to apply for a sabbatical of up to one year after only two years' service.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- Generous parental leave policies.
- A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice.
McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.
