This role is responsible for ensuring end user support operates efficiently and reliably across the IT environment. Supporting the delivery and continual improvement of end user systems, you will resolve technical issues, fulfil user requests, and help deliver technology solutions that support high performance across the Racing organisation.
What You'll Do
- Resolve technical issues and support requests across the end user systems estate, ensuring priorities are managed based on business impact.
- Analyse root causes and implement improvements that enhance responsiveness, consistency, and service delivery.
- Build strong relationships with business stakeholders and suppliers while acting as an IT representative for key technology initiatives.
- Drive technical enhancements, support new business solutions, and contribute to the Business Technology Roadmap.
Company Description
High performance isn't a given. It’s built on standards.
Standards that have driven McLaren for over 60 years.
And if you’re ready for the challenge, that standard is yours to own.
Burning enthusiasm. Constant improvement. The thrill in the pursuit of better.
That’s how we build a legacy. And how you build a career here.
Because racing isn’t just something we do. It’s who we are.
We are racers.
Are you?
Qualifications
What You'll Bring
- Extensive experience in IT Support within a complex organisation, including diagnosing and resolving complex technical faults across cross-functional teams.
- Strong knowledge of Microsoft Office 365, Windows 10, Mac OS, Azure AD, Windows Server, HyperV, SSO, SCCM, Group Policy, and Security technologies.
- Good networking knowledge, including VLANs, VPN, DHCP, DNS, LAN, WAN, and Cisco Meraki environments.
- Understanding of ITIL and Service Management good practice frameworks, with MCP, MCITP, or CCNA certification desirable.
Personal Attributes
Ability to build and maintain strong relationships with customers, peers, and stakeholders. Strong verbal and written communication skills with a customer-focused approach in high-pressure environments. Calm, organised, and effective at problem solving, with the ability to prioritise tasks and manage expectations. Confident in absorbing technical information and communicating clearly with both technical and non-technical audiences.
Additional Information
Success in racing comes from bringing together talented people with different skills, perspectives and experiences. We're committed to building an inclusive environment where everyone feels supported and empowered to deliver their best work.
Every role has the potential to drive high performance. You'll be part of a team united by a shared ambition to push boundaries and embody our racing mindset. We invest in our people through opportunities to develop and grow, creating an environment where individuals and teams can thrive.
Alongside a range of wellbeing initiatives and development opportunities, we're committed to helping you build a rewarding career and make your mark at McLaren Racing.
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IT Support in Woking employer: MCLAREN AUTOMOTIVE LIMITED
At McLaren Racing, we pride ourselves on fostering a dynamic and inclusive work environment where every team member is empowered to excel. As a CNC Machining Technician, you'll not only contribute to the high-performance standards of our racing cars but also benefit from extensive development opportunities and a culture that values continuous improvement. With a commitment to employee wellbeing and a collaborative spirit, McLaren Racing is an exceptional place to build a rewarding career in the heart of motorsport.
Contact Details:
MCLAREN AUTOMOTIVE LIMITED Recruitment Team
