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For Companies At a Glance
- Tasks: Lead operational performance and support service delivery in a hands-on leadership role.
- Company: Join The MCL Group, a trusted provider of tailored health services across various sectors.
- Benefits: Enjoy 28 days leave, life assurance, career support, and enhanced sick pay.
- Why this job: Be part of a collaborative culture focused on innovation and exceeding client expectations.
- Qualifications: Proven leadership experience and strong communication skills are essential.
- Other info: This is a permanent full-time position based in Southport.
The predicted salary is between 48000 - 72000 £ per year.
Reports to: CEO
Location: Head Office (Southport)
Contract Type: Permanent
Hours: Full Time (40hrs)
About Us
At The MCL Group, we are committed to enhancing the health and wellbeing journey of everybody in the workplace, supporting both public and private sectors with tailored Occupational Health Services, Employee Assistance Programmes, Remote Medical Services, and Healthcare Agency. Our dedication to excellence and innovation has earned us a trusted reputation across various industries, and we continuously strive to exceed expectations by delivering bespoke solutions tailored to the unique needs of our clients and their employees.
Role Summary
A hands-on leadership role with responsibility for delivering sustainable operational performance, supporting current service delivery, and enabling future growth. This position acts as a key liaison between multiple functions across clinical and administrative teams, ensuring effective coordination and consistently high service standards.
Key Responsibilities
- Lead the implementation of new occupational health contracts from signature to business-as-usual, excluding those involving site-specific provision.
- Ensure efficient, scalable operational processes by continuously reviewing and enhancing workflows.
- Provide leadership and line management to operational teams, including regular performance reviews aligned with service standards and contractual expectations.
- Promote team alignment and shared goals across departments, fostering a culture of collaboration and continuous improvement.
- Oversee adherence to clinically guided processes and operational protocols.
- Ensure operational compliance with ISO standards (9001, 45001, 23001) and SEQOHS accreditation.
- Deliver general HR management within operational teams, including performance, absence, and development oversight.
- Collaborate with Contract Managers to respond to client feedback and exceed service expectations.
- Maintain a strong understanding of each client’s contractual obligations to ensure accurate service delivery.
Core Company Competencies
- Excellent interpersonal and communication skills
- High working capacity and adaptability
- Strong internal and external service orientation
- Effective coordination and problem-solving abilities
Functional Competencies
- Confident communicator across all organisational levels
- Proficient in Microsoft 365 and client management systems
- Proven leadership experience across multi-site and cross-functional teams
- Skilled in written and verbal business communication
- Capable of working in high-pressure environments with competing priorities
- Commercial and contractual awareness desirable
Personal Attributes
- Highly motivated, results-driven, and detail-focused
- Operates with integrity, transparency, and a collaborative approach
- Demonstrates initiative and curiosity
- Supports knowledge-sharing and contributes across departments
- Builds strong working relationships across functions
- Self-starter who takes ownership and drives improvement
What Can We Offer You?
- 28 days annual leave plus bank holidays (increasing to 30 after 2 years’ service)
- Covered professional registration fees
- Salary Sacrifice Pension Scheme
- Life assurance
- Access to same-day GP appointments and a second medical opinion
- Enhanced sick pay
- Employee Assistance Programme
- Comprehensive career support and progression opportunities
Director of Operations employer: MCL Resourcing
Contact Detail:
MCL Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Familiarise yourself with the specific operational processes and ISO standards mentioned in the job description. Understanding these will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of The MCL Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing cross-functional teams. Be ready to share specific examples of how you've successfully implemented operational improvements in previous roles.
✨Tip Number 4
Research the latest trends in occupational health services and be prepared to discuss how you can contribute to The MCL Group's mission. Showing that you're informed about industry developments can set you apart from other candidates.
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Director of Operations role. Focus on leadership, operational management, and any experience with occupational health services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's mission and how your background makes you a perfect fit for the role. Mention specific examples of past achievements that demonstrate your ability to lead and improve operational processes.
Highlight Key Competencies: In your application, emphasise your interpersonal and communication skills, as well as your experience in managing multi-site teams. Make sure to mention your proficiency in Microsoft 365 and any client management systems you've used.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at MCL Resourcing
✨Know the Company Inside Out
Before your interview, make sure you research The MCL Group thoroughly. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Leadership Experience
As a Director of Operations, showcasing your leadership skills is crucial. Prepare examples from your past roles where you've successfully led teams, implemented processes, or improved service delivery. Be ready to discuss how you can apply these experiences to enhance operational performance at The MCL Group.
✨Highlight Your Problem-Solving Skills
The role requires effective coordination and problem-solving abilities. Think of specific challenges you've faced in previous positions and how you overcame them. This will illustrate your capability to handle high-pressure situations and competing priorities.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the company's culture, future projects, or expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
