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For Companies At a Glance
- Tasks: Lead operations, enhance workflows, and manage teams for optimal service delivery.
- Company: Join The MCL Group, a leader in tailored Occupational Health Services with a strong reputation.
- Benefits: Enjoy 28 days leave, pension scheme, life assurance, and career progression opportunities.
- Why this job: Be part of a collaborative culture focused on health and wellbeing in the workplace.
- Qualifications: Proven leadership experience and strong communication skills are essential.
- Other info: This is a hands-on role based in Southport, perfect for those ready to make an impact.
The predicted salary is between 43200 - 72000 £ per year.
Reports to: CEO
Location: Head Office (Southport)
Contract Type: Permanent
Hours: Full Time (40hrs)
About Us
At The MCL Group, we are committed to enhancing the health and wellbeing journey of everybody in the workplace, supporting both public and private sectors with tailored Occupational Health Services, Employee Assistance Programmes, Remote Medical Services, and Healthcare Agency. Our dedication to excellence and innovation has earned us a trusted reputation across various industries, and we continuously strive to exceed expectations by delivering bespoke solutions tailored to the unique needs of our clients and their employees.
Role Summary
A hands-on leadership role with responsibility for delivering sustainable operational performance, supporting current service delivery, and enabling future growth. This position acts as a key liaison between multiple functions across clinical and administrative teams, ensuring effective coordination and consistently high service standards.
Key Responsibilities
- Lead the implementation of new occupational health contracts from signature to business-as-usual, excluding those involving site-specific provision.
- Ensure efficient, scalable operational processes by continuously reviewing and enhancing workflows.
- Provide leadership and line management to operational teams, including regular performance reviews aligned with service standards and contractual expectations.
- Promote team alignment and shared goals across departments, fostering a culture of collaboration and continuous improvement.
- Oversee adherence to clinically guided processes and operational protocols.
- Ensure operational compliance with ISO standards (9001, 45001, 23001) and SEQOHS accreditation.
- Deliver general HR management within operational teams, including performance, absence, and development oversight.
- Collaborate with Contract Managers to respond to client feedback and exceed service expectations.
- Maintain a strong understanding of each client’s contractual obligations to ensure accurate service delivery.
Core Company Competencies
- Excellent interpersonal and communication skills
- High working capacity and adaptability
- Strong internal and external service orientation
- Effective coordination and problem-solving abilities
Functional Competencies
- Confident communicator across all organisational levels
- Proficient in Microsoft 365 and client management systems
- Proven leadership experience across multi-site and cross-functional teams
- Skilled in written and verbal business communication
- Capable of working in high-pressure environments with competing priorities
- Commercial and contractual awareness desirable
Personal Attributes
- Highly motivated, results-driven, and detail-focused
- Operates with integrity, transparency, and a collaborative approach
- Demonstrates initiative and curiosity
- Supports knowledge-sharing and contributes across departments
- Builds strong working relationships across functions
- Self-starter who takes ownership and drives improvement
What Can We Offer You?
- 28 days annual leave plus bank holidays (increasing to 30 after 2 years’ service)
- Covered professional registration fees
- Salary Sacrifice Pension Scheme
- Life assurance
- Access to same-day GP appointments and a second medical opinion
- Enhanced sick pay
- Employee Assistance Programme
- Comprehensive career support and progression opportunities
Director of Operations employer: MCL Resourcing
Contact Detail:
MCL Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Familiarise yourself with the key responsibilities outlined in the job description. Understanding the nuances of leading operational performance and implementing new contracts will help you articulate your relevant experience during interviews.
✨Tip Number 2
Network with professionals in the occupational health sector. Engaging with industry peers can provide insights into current trends and challenges, which you can leverage to demonstrate your knowledge and commitment to the role.
✨Tip Number 3
Prepare examples of how you've successfully led teams and improved operational processes in previous roles. Being able to share specific instances where you've driven results will showcase your leadership capabilities effectively.
✨Tip Number 4
Research MCL Group's values and recent projects. Tailoring your conversation to reflect their commitment to excellence and innovation will show that you're not just interested in the role, but also in contributing to their mission.
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, leadership roles, and any specific achievements that align with the responsibilities outlined in the job description. Use keywords from the job posting to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the role at The MCL Group. Mention how your skills and experiences can contribute to their mission of enhancing health and wellbeing in the workplace.
Showcase Leadership Experience: In your application, emphasise your proven leadership experience across multi-site and cross-functional teams. Provide specific examples of how you've successfully led teams and improved operational processes in previous roles.
Highlight Compliance Knowledge: Since the role requires adherence to ISO standards and SEQOHS accreditation, make sure to mention any relevant experience you have with compliance and quality assurance in your application. This will show that you understand the importance of these standards in operational performance.
How to prepare for a job interview at MCL Resourcing
✨Understand the Company Culture
Before your interview, take some time to research The MCL Group's values and mission. Understanding their commitment to health and wellbeing will help you align your answers with their culture, showing that you're a great fit for the team.
✨Demonstrate Leadership Experience
As a Director of Operations, showcasing your leadership skills is crucial. Prepare specific examples from your past roles where you've successfully led teams, implemented processes, or improved service delivery. This will highlight your capability to manage operational performance effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle high-pressure situations. Think of scenarios where you've had to coordinate across departments or respond to client feedback, and be ready to discuss the outcomes.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise responses. You might also want to prepare a few questions to ask the interviewers, demonstrating your interest in collaboration and team alignment.
