At a Glance
- Tasks: Lead operations, manage teams, and ensure top-notch service delivery.
- Company: MCL Medics, a trusted provider of occupational health services across the UK.
- Benefits: Competitive salary, generous leave, pension scheme, and career progression.
- Other info: Dynamic role with opportunities for hands-on problem-solving and team development.
- Why this job: Make a real impact in a growing company while developing your leadership skills.
- Qualifications: Experience in operational management, preferably in healthcare or regulated environments.
The predicted salary is between 35000 - 45000 £ per year.
ABOUT US
MCL Medics is a UK-wide provider of occupational health, remote medical services and employee assistance programmes, trusted by employers across the country to keep their people safe, well and at work. We are growing, and we are strengthening how we run our operations to match.
THE ROLE
This is a new role at the centre of our growth. Reporting to the Chief Commercial Officer, you will take day-to-day ownership of operational delivery: health surveillance programmes, our onsite occupational health nurses and the team that books in our clients’ varied requests. One person, overseeing end to end processes for performance, quality and client experience. It suits someone who wants real ownership and the room to make a visible difference, in a business small enough for you to shape and busy enough to keep you stretched.
WHAT YOU WILL DO
- Plan capacity and resources across teams, clinicians, equipment and client sites, so the right people are in the right place at the right time.
- Directly lead and develop a team of managers and coordinators, while keeping our onsite nursing team under clear day-to-day operational management.
- Own service performance against SLAs: turnaround times, quality, compliance and accurate billing.
- Build cover and resilience into the operation, so delivery does not depend on any one person being available.
- Continuous improvement across your processes: spot what could work better, design the fix and be empowered to make the change.
- Maintain compliance processes across your scope of work, in accordance with GDPR and our ISO standards.
- Be a key player, working closely with our leadership team to align on company goals.
WHO WE ARE LOOKING FOR
- Proven operational management experience, ideally in occupational health or a similar regulated healthcare environment.
- A natural logistics thinker: you see how people, equipment, locations and time fit together, you spot the bottleneck before it bites, and you enjoy solving the puzzle of complex delivery.
- Dynamic and solution focused, and just as strong on delivering the solution as designing it. This is a hands‑on role.
- An excellent people manager who builds capable, motivated teams and is comfortable managing other managers.
- Confident working alongside clinical leadership, without holding clinical accountability.
- A full UK driving licence and the willingness to travel to client sites.
WHAT WE OFFER
- 25 days annual leave plus bank holidays, increasing to 28 days after 2 years service.
- Salary Sacrifice Pension Scheme.
- Life assurance.
- Access to same-day GP appointments and a second medical opinion.
- Enhanced sick pay.
- Employee Assistance Programme.
- Comprehensive career support and progression opportunities.
Operations Manager employer: MCL Medics
MCL Medics is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Sefton, the company provides a comprehensive benefits package, including generous annual leave and a pension scheme, ensuring that team members are valued and motivated to excel in their roles within the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like MCL Medics.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at MCL Medics.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like MCL Medics, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at MCL Medics.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at MCL Medics.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to MCL Medics. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at MCL Medics. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at MCL Medics
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research MCL Medics’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
