At a Glance
- Tasks: Support the clinical team by managing appointment requests and ensuring smooth operations.
- Company: Join MCL Medics, a leading provider of tailored Occupational Health Services since 1999.
- Benefits: Enjoy a competitive salary, 25 days leave, enhanced sick pay, and a pension scheme.
- Other info: Great career progression opportunities in an inclusive and diverse work environment.
- Why this job: Be part of a friendly team and make a real difference in healthcare administration.
- Qualifications: GCSEs in English and Maths, plus IT skills in Word, Excel, and Outlook.
The predicted salary is between 39600 - 48400 £ per year.
OH Operational Support Administrator - Full Time - Permenant
We have an exciting opportunity as a OH Operational Support Administrator to join our team.
About us
MCL Medics is a reputable company established in 1999.
Experts in the provision of Occupational Health Services, MCL Medics specialise in providing services tailored to each individual business’ exact requirements.
Role Overview
The Operational Support Administrator will support the clinical team and provide administration for the department.
The primary responsibility will be to manage the day-to-day appointment requests from our clients, liaising with contacts and confirming bookings with clinics across the UK.
To manage and coordinate all aspects of the medical/OH appointments, relevant email correspondence and associated paperwork.
All patient records and reports must be kept up-to- date and accurate and it is crucial that the booking coordinator provides an excellent standard of customer service
Key Responsibilities
- Receive and manage all client medical bookings/Occupational health appointment requests.
- Upload all details to MCL medics online OH system (bespoke in-house system)
- Maintain and improve network medical providers list.
- Relating costs to be updated and presented at the end of each month for invoicing.
- Working to and recording key performance indicators for reporting
- Scan, email and/or post certificates and other internal correspondence to client companies as appropriate after patients' appointment.
- Ensuring the smooth operation of clinics
- Engaging with clients
- Handling telephone calls, website enquiries and emails
- Creation and management of digital files, maintaining accurate clinical data in Occupational Health systems.
- Abide by and ensure Data Protection and confidentiality at all times.
- Any other duties deemed necessary to fulfil the role
Person Specification
- Well organised individual
- Ability to work as a team player and switch priorities as situations develop
- Personable demeanour and willingness to build relationships internally and externally
- Excellent communication and stakeholder coordination skills
Qualifications and Experience
- GCSE level or equivalent qualifications in English and Maths.
- Proficiency in using standard IT applications, including Word, Excel and Outlook.
Benefits
- Competitive salary
- 25 days of annual leave, in addition to bank holidays
- Enhanced sick pay
- Pension scheme
- Exciting career progression opportunities
- A professional but friendly working environment
MCL Medics is dedicated to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer.
All candidates meeting the minimum qualifications for the role will be considered for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief, or sexual orientation.
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OH Operational Support Administrator employer: MCL Medics
MCL Medics is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Sefton, the company provides a comprehensive benefits package, including generous annual leave and a pension scheme, ensuring that team members are valued and motivated to excel in their roles within the healthcare sector.
