At a Glance
- Tasks: Support clients by assessing needs and arranging appointments in a busy environment.
- Company: MCL Medics, a growing company with a friendly and professional culture.
- Benefits: Competitive salary, 25 days holiday, enhanced sick pay, and professional development opportunities.
- Other info: Join a supportive team with excellent career progression opportunities.
- Why this job: Make a real difference in clients' lives while developing your counselling skills.
- Qualifications: Must have Level 4 Diploma in Therapeutic Counselling and strong empathy skills.
The predicted salary is between 25750 - 36250 £ per year.
Overview
Job Title: EAP Triage Counsellor
Location: Southport (Hybrid)
Salary: £25,750.00
Contract Type: Permanent
Hours: Full time - 8:30am to 5:00pm
Responsibilities
- As a Triage Counsellor, you will be speaking to clients daily, assessing them, arranging appointments, and supporting the internal EAP team.
- Be empathic and relational with clients; be methodical and organised in your approach to work. Due to the busy nature of the department, multi-tasking and priority management are key, and you will be supported by a team delivering an excellent service to clients.
- You will be the first port of call for clients, and you will need to have a calm and empathetic manner.
- Paid additionally, this role includes participation in an on-call rota, providing vital support to callers in distress during their most vulnerable moments.
- You will also need excellent keyboard skills to make accurate notes. Experience in dealing with incoming calls will be an advantage.
Essential Qualifications
- Must have completed and passed a minimum of Level 4 Diploma in Therapeutic Counselling.
Experience
- EAP experience would be an advantage
- Mental Health experience
- Team Player
- A commitment to client confidentiality
- Excellent telephone manner
- Excellent administration and computer skills, in particular the handling and the processing of client data
- A positive “can do attitude”
- Experience of working in a client administration or service delivery signposting role
- Strong empathy and listening skills
What We Offer
We offer a competitive salary, 25 days holiday (plus bank holidays), enhanced sick pay, Employee Assistance Programme, Life Assurance, professional registration fees paid and a professional but friendly working environment.
We are committed to support our team to ensure they have the right skills to perform their role and further professional development. MCL Medics is a growing company with a variety of opportunities for career progression.
MCL Medics confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability, or sexual orientation.
Newly Qualified Level 4 Counsellor employer: MCL Medics
MCL Medics is an exceptional employer, offering a supportive and professional environment for newly qualified Level 4 Counsellors in Southport. With a competitive salary, generous holiday allowance, and a commitment to employee development, we prioritise your growth while fostering a culture of empathy and teamwork. Join us to make a meaningful impact in clients' lives while enjoying the benefits of a hybrid work model and a strong focus on equality and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Newly Qualified Level 4 Counsellor
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at MCL Medics. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like MCL Medics.
We think you need these skills to ace Newly Qualified Level 4 Counsellor
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for MCL Medics:Take some time to research MCL Medics and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at MCL Medics
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for MCL Medics's values and approach.
