At a Glance
- Tasks: Manage customer care for online insurance brands, handling complaints and social media interactions.
- Company: Join MCL Insurance Services, a passionate tech-driven company in Northern Ireland.
- Benefits: Enjoy a hybrid work model, 30 days annual leave, and discounts on insurance policies.
- Other info: Comprehensive training provided, with great career growth opportunities in the insurance industry.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, excellent communication skills, and customer service experience preferred.
The predicted salary is between 25000 - 28000 £ per year.
MCL Insurance Services (Ireland) Ltd is part of the MCL Insure Tech Ltd group.
We have been based in Northern Ireland since 1970 and are passionate about everything online.
We have offices in Coleraine and Swords.
Our systems are developed to give customers the best possible online experience, from purchasing insurance right the way through to developing customer loyalty and engagement programmes.
Customer Services Customer Care (Ref:0726CCC) We are recruiting for a Customer Service role within the Customer Care department.
You will be responsible for overseeing all matters relating to Customer Care of the Internet Brands associated with Complaints, Trustpilot, social media & Telephone calls.
You will ensure the business is fulfilling its obligations regarding the regulatory requirements when dealing with and handling complaints.
You will receive and respond to all formal complaints and data access requests relating to the Internet business.
You will oversee all matters relating to telephone calls received through the cancellation line and internal diary requests.
You will also respond to all social media comments from Twitter, Trustpilot Google reviews and the Blog.
Essential Criteria Minimum of 2 passes at GCSE at Grade C or above, or equivalent / higher qualifications (including English Language and Maths related subject).
Excellent communication skills both written and verbal.
Experience and proven knowledge of Call Handling Systems.
Able to demonstrate a high level of confidentiality.
Minimum of 12 months experience in Customer Services, preferably in the insurance industry but not essential.
Excellent and proven decision-making skills.
Must be willing to pursue APA/ CIP insurance qualifications.
Desirable Excellent knowledge of Complaints handling, FCA and TCF rules & regulations.
Benefits 37.5 hour per week (Monday Friday 9am to 5pm).
Hybrid model - after successfully completing training it is one week in the office and one week at home.
You must have own facilities to work from home, strong internet connection and a private room to work.
You must live within travelling distance of the office. 30 days annual leave inclusive of 4 bank holidays (New Years Day, Easter Monday, Christmas Day & Boxing Day all of which are closure days.
The successful candidate will be required to complete a four-week comprehensive training program, providing you with the skills and product knowledge that you need to be successful in this role.
Employees receive discount on their insurance policies purchased through the Company.
Starting salary £25,662.83 per annum To apply for this position, please complete an online application form by clicking in the apply button below.
Completed application forms should be submitted no later than 5pm on Friday 24th July 2026. (Previous unsuccessful applicants within the last 6 months need not apply) If you require an alternative method of application, please email .
Please note that you must demonstrate on the application how you meet the criteria for the role as identified above.
MCL Insurance Services (Ireland) reserve the right to enhance the above criteria in the event of an unprecedented response.
MCL Insurance Services (Ireland) are an Equal Opportunities Employer.
TPBN1_NI
Customer Services Customer Care in Coleraine employer: MCL InsureTech
MCL Insurance Services (Ireland) Ltd is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a hybrid working model and comprehensive training programmes, employees can enjoy a healthy work-life balance while gaining valuable skills in the insurance industry. Located in Northern Ireland, we provide competitive benefits, including generous annual leave and discounts on insurance policies, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Customer Care in Coleraine
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MCL InsureTech. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MCL InsureTech before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Customer Care in Coleraine
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MCL InsureTech:Your cover letter is your chance to shine! Tell us why you want to work at MCL InsureTech specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MCL InsureTech!
How to prepare for a job interview at MCL InsureTech
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
