Customer Services Customer Care

Join to apply for the Customer Services Customer Care role at MCL InsureTech Ltd.

MCL Insurance Services (Ireland) Ltd is part of the MCL InsureTech Ltd group. We have been based in Northern Ireland since 1970 and are passionate about everything online. We have offices in Coleraine and Swords.

Our systems are developed to give customers the best possible online experience, from purchasing insurance right the way through to developing customer loyalty and engagement programmes.

Customer Services Customer Care (Ref:0126CCC)

We are recruiting for a Customer Service role within the Customer Care department. You will be responsible for overseeing all matters relating to Customer Care of the Internet Brands associated with Complaints, Trustpilot, social media & Telephone calls. You will ensure the business is fulfilling its obligations regarding the regulatory requirements when dealing with and handling complaints. You will receive and respond to all formal complaints and data access requests relating to the Internet business. You will oversee all matters relating to telephone calls received through the cancellation line and internal diary requests. You will also respond to all social media comments from Twitter, Trustpilot Google reviews and the Blog.

Essential Criteria

• Minimum of 2 passes at GCSE at Grade C or above, or equivalent / higher qualifications (including English Language and Maths related subject).
• Excellent communication skills both written and verbal.
• Experience and proven knowledge of Call Handling Systems.
• Able to demonstrate a high level of confidentiality.
• Minimum of 12 months experience in Customer Services, preferably in the insurance industry but not essential.
• Excellent and proven decision-making skills.
• Must be willing to pursue APA/ CIP insurance qualifications.

Desirable

• Excellent knowledge of Complaints handling, FCA and TCF rules & regulations.

Benefits

• 37.5 hour per week (Monday Friday 9am to 5pm).
• Hybrid model – after successfully completing training it is one week in the office and one week at home. You must have own facilities to work from home, strong internet connection and a private room to work. You must live within travelling distance of the office.
• 30 days annual leave inclusive of 4 bank holidays (New Years Day, Easter Monday, Christmas Day & St Stephens day all of which are closure days.
• The successful candidate will be required to complete a four-week comprehensive training program, providing you with the skills and product knowledge that you need to be successful in this role.
• Employees receive discount on their insurance policies purchased through the Company.
• Starting salary £24,958.13 per annum

To apply for this position, please complete an online application form on GetGot. Completed application forms should be submitted no later than 5pm on Wednesday 14th January 2026 (Previous unsuccessful applicants within the last 6 months need not apply).

If you require an alternative method of application, please email . Please note that you must demonstrate on the application how you meet the criteria for the role as identified above. MCL Insurance Services (Ireland) reserve the right to enhance the above criteria in the event of an unprecedented response. MCL Insurance Services (Ireland) are an Equal Opportunities Employer.