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For Companies At a Glance
- Tasks: Handle customer complaints and engage on social media to provide top-notch support.
- Company: Dynamic customer service company based in Northern Ireland.
- Benefits: Competitive pay, training opportunities, and a supportive team environment.
- Why this job: Join a vital role that ensures customer satisfaction and compliance.
- Qualifications: GCSE passes, 12 months customer service experience, and strong communication skills.
- Other info: Opportunity for career growth and further qualifications in a thriving industry.
The predicted salary is between 30000 - 42000 £ per year.
A Customer Service Company based in Northern Ireland is seeking a Customer Service Representative to oversee customer care for Internet Brands, including complaints handling and social media engagement.
The ideal candidate will have excellent communication skills, a minimum of two GCSE passes, and at least 12 months experience in customer services.
The role requires knowledge of FCA and TCF regulations, with a willingness to pursue further qualifications. This position is crucial for ensuring compliance and providing exceptional customer service.
Customer Care Specialist: Complaints, Social & Calls in Coleraine employer: MCL InsureTech Ltd
Contact Detail:
MCL InsureTech Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist: Complaints, Social & Calls in Coleraine
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer care, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare for common interview questions related to complaints handling and social media engagement. Think of examples from your past experience that demonstrate your problem-solving abilities and how you’ve turned negative situations into positive outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Customer Care Specialist: Complaints, Social & Calls in Coleraine
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant qualifications. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Specialist role. Share specific examples of how you've handled complaints or engaged with customers on social media.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at MCL InsureTech Ltd
✨Know Your Stuff
Make sure you brush up on FCA and TCF regulations before the interview. Being able to discuss these topics confidently will show that you're serious about compliance and understand the importance of these regulations in customer service.
✨Show Off Your Communication Skills
Since this role is all about communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've handled complaints or engaged with customers on social media in the past. This will help demonstrate your experience and skills.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer complaints or social media interactions. Think through some scenarios beforehand and outline your approach. This will help you respond effectively and show your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you gauge if it's the right fit for you.
