MCL Height Safety is a leading specialist provider of work-at-height, rope access, rescue and training services. The company delivers a comprehensive range of IRATA rope access training courses, including Levels 1, 2 and 3, refresher training, and associated height safety programmes from its purpose-built training facility in Earlsfield. MCL has built a reputation for delivering high-quality training and technical expertise
Job Specification
The Training Manager is responsible for ensuring all training activities are delivered to the highest standards of safety, quality, compliance, and customer service while maintaining IRATA accreditation and ISO management systems. The post holder will lead the training team, manage audits and accreditations, drive continuous improvement, and support the ongoing growth and development of MCL's training business.
Job Duties
- Manage the day-to-day operation of the Training Centre.
- Oversee the planning, scheduling, and delivery of training courses.
- Ensure training programmes are delivered in accordance with the relevant accrediting bodies requirements and company standards.
- Act as the lead for all quality, health & safety, compliance, and accreditation activities.
- Manage and maintain MCL's ISO management systems including being the lead for all audits.
- Monitor course performance, pass rates, delegate feedback, and training quality.
- Review and continually improve course content, training materials, and delivery methods.
- Spend approximately 50% of working time delivering IRATA and associated training courses
- Lead, motivate, and develop the instructor and support teams, including subcontractors.
- Conduct performance reviews and competency assessments.
- Identify training and development needs for instructors and operational staff.
- Manage recruitment, onboarding, and succession planning within the training team.
- Support the achievement of training revenue and utilisation targets.
- Identify opportunities to grow and develop MCL's training offering
Essential Experience & Qualifications
- Minimum 3 years' operational rope access experience.
- Minimum 3 years' rope access training experience.
- Experience in a management position with direct responsibility for people, performance, and operational delivery.
- NEBOSH qualification or equivalent recognised Health & Safety qualification.
- Lead Auditor qualification and practical audit experience.
- Experience leading external certification, surveillance, and accreditation audits.
- Excellent knowledge of IRATA requirements, work-at-height legislation, and industry best practice.
- Strong leadership, communication, organisational, and stakeholder management skills.
- Competent user of Microsoft Office and business systems.
Essential Experience & Qualifications
- Experience managing an IRATA-approved training centre.
- Experience with ISO 9001, ISO 45001 and ISO 14001 management systems.
- Experience managing budgets and commercial performance.
- Additional qualifications in quality management, training, business management, or health and safety.
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