Scheduling Coordinator

Scheduling Coordinator

Belfast Full-Time 28800 - 48000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage and schedule service jobs for our fire protection team.
  • Company: Join MCL Fire, a leading fire protection company in Ireland with 40+ years of experience.
  • Benefits: Enjoy free parking, health plans, team trips, and extra holiday for your birthday!
  • Why this job: Be part of a growing team that values customer service and attention to detail.
  • Qualifications: 2 years of relevant experience and 5 GCSEs including English and Maths required.
  • Other info: Opportunity for career growth in a supportive and dynamic environment.

The predicted salary is between 28800 - 48000 £ per year.

About us: Formed more than 40 years ago, MCL Fire has grown to become one of Ireland's leading fire protection companies. The team at MCL Fire has grown by almost 50% within the last 24 months, and we have an opportunity for you to help us to continue that success by joining us as a Scheduling Coordinator in our Belfast Headquarters.

Duties/ Responsibilities

  • Prioritise and manage the service / maintenance workload for our existing customer base
  • Plan and schedule service jobs / visits for our team of Technicians
  • Liaise with customers and pre-book access for some service jobs / visits
  • Where necessary, assist team of Technicians with back office support and backup (e.g., issue RAMS, insurances etc)
  • Liaise with our Subcontract Clients and ensure service visit arrangements to their customer sites are fully communicated
  • Log / assign response maintenance calls (Calls Out Requests) promptly and efficiently in line with SLAs / KPIs
  • Provide support to customers via telephone and email
  • Maintain / update information within our operational system to facilitate maximum efficiency of our team of Technicians
  • Maintain a high level of attention to detail and focus on quality when capturing and inputting information
  • Additional duties in line with management / business requirements

Essential Criteria

  • Previous use and operation of planning and scheduling software
  • 2 years transferrable experience, ideally from a planning, service desk background
  • Minimum 5 GCSEs (A-C), including English and Maths
  • Excellent verbal and written communication skills
  • Customer focused and passionate about delivery of service
  • Ability to work on own and achieve key tasks within deadlines
  • Computer literate, with a full working knowledge of all Microsoft Packages
  • Excellent time management, organisational and forward planning skills
  • Methodical, with meticulous attention to detail
  • Team player with a positive can-do attitude

Desirable Criteria

  • Educated to A level standard (or equivalent)
  • Previous experience within the fire safety sector
  • Flexibility
  • Influencing and negotiation skills
  • Commercial acumen

What we offer

  • Uniform
  • Free parking
  • HSF Health plan
  • Pension scheme
  • Cycle to work scheme
  • Team building days/ trips away
  • 20 days paid holidays plus stats and additional days for length of service
  • Additional holiday for 'Birthday Allowance'

To apply - click apply now below and upload a copy of your CV

Scheduling Coordinator employer: MCL Fire

MCL Fire is an exceptional employer, offering a dynamic work environment in Belfast where your contributions directly impact our growth and success. With a strong focus on employee development, we provide comprehensive benefits including a health plan, pension scheme, and generous holiday allowances, all while fostering a collaborative culture that values teamwork and individual initiative.
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Contact Detail:

MCL Fire Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Scheduling Coordinator

✨Tip Number 1

Familiarise yourself with planning and scheduling software, as this is essential for the role. If you have experience with specific tools, be ready to discuss how you've used them effectively in previous positions.

✨Tip Number 2

Highlight your customer service skills during any conversations or interviews. MCL Fire values a customer-focused approach, so be prepared to share examples of how you've successfully managed customer interactions in the past.

✨Tip Number 3

Demonstrate your organisational skills by discussing how you prioritise tasks and manage your time effectively. This will show that you can handle the workload and meet deadlines, which is crucial for a Scheduling Coordinator.

✨Tip Number 4

Research MCL Fire and their services to understand their operations better. Being knowledgeable about the company will help you engage more meaningfully during discussions and show your genuine interest in the role.

We think you need these skills to ace Scheduling Coordinator

Planning and Scheduling Software Proficiency
Time Management Skills
Organisational Skills
Attention to Detail
Customer Service Skills
Verbal and Written Communication Skills
Ability to Work Independently
Team Collaboration
Problem-Solving Skills
Computer Literacy (Microsoft Packages)
Methodical Approach
Flexibility
Influencing and Negotiation Skills
Commercial Acumen

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in planning and scheduling. Emphasise any previous roles where you managed workloads or liaised with customers, as these are key aspects of the Scheduling Coordinator position.

Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention specific examples from your past experiences that demonstrate your organisational skills and attention to detail.

Highlight Relevant Skills: In your application, clearly outline your proficiency with planning and scheduling software, as well as your computer literacy with Microsoft packages. These skills are essential for the role and should be prominently featured.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Scheduling Coordinator role.

How to prepare for a job interview at MCL Fire

✨Showcase Your Scheduling Experience

Make sure to highlight your previous experience with planning and scheduling software. Be prepared to discuss specific examples of how you've successfully managed workloads and scheduled service jobs in the past.

✨Demonstrate Attention to Detail

Since the role requires meticulous attention to detail, be ready to provide examples of how you've maintained accuracy in your work. You might want to mention any systems or processes you used to ensure quality when capturing and inputting information.

✨Communicate Effectively

Excellent verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and think of instances where you've effectively liaised with customers or team members.

✨Exhibit a Customer-Focused Attitude

MCL Fire values customer service, so be prepared to discuss how you've gone above and beyond to meet customer needs in your previous roles. Share specific stories that demonstrate your passion for delivering exceptional service.

Scheduling Coordinator
MCL Fire
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  • Scheduling Coordinator

    Belfast
    Full-Time
    28800 - 48000 £ / year (est.)

    Application deadline: 2027-07-10

  • M

    MCL Fire

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