At a Glance
- Tasks: Manage and schedule service jobs for our fire protection team.
- Company: Join MCL Fire, a leading fire protection company in Ireland with 40+ years of experience.
- Benefits: Enjoy free parking, health plans, team trips, and extra holiday for your birthday!
- Why this job: Be part of a growing team that values customer service and attention to detail.
- Qualifications: 2 years of relevant experience and 5 GCSEs including English and Maths required.
- Other info: Opportunity for career growth in a supportive and dynamic environment.
The predicted salary is between 28800 - 48000 £ per year.
About us: Formed more than 40 years ago, MCL Fire has grown to become one of Ireland's leading fire protection companies. The team at MCL Fire has grown by almost 50% within the last 24 months, and we have an opportunity for you to help us to continue that success by joining us as a Scheduling Coordinator in our Belfast Headquarters.
Duties/ Responsibilities
- Prioritise and manage the service / maintenance workload for our existing customer base
- Plan and schedule service jobs / visits for our team of Technicians
- Liaise with customers and pre-book access for some service jobs / visits
- Where necessary, assist team of Technicians with back office support and backup (e.g., issue RAMS, insurances etc)
- Liaise with our Subcontract Clients and ensure service visit arrangements to their customer sites are fully communicated
- Log / assign response maintenance calls (Calls Out Requests) promptly and efficiently in line with SLAs / KPIs
- Provide support to customers via telephone and email
- Maintain / update information within our operational system to facilitate maximum efficiency of our team of Technicians
- Maintain a high level of attention to detail and focus on quality when capturing and inputting information
- Additional duties in line with management / business requirements
Essential Criteria
- Previous use and operation of planning and scheduling software
- 2 years transferrable experience, ideally from a planning, service desk background
- Minimum 5 GCSEs (A-C), including English and Maths
- Excellent verbal and written communication skills
- Customer focused and passionate about delivery of service
- Ability to work on own and achieve key tasks within deadlines
- Computer literate, with a full working knowledge of all Microsoft Packages
- Excellent time management, organisational and forward planning skills
- Methodical, with meticulous attention to detail
- Team player with a positive can-do attitude
Desirable Criteria
- Educated to A level standard (or equivalent)
- Previous experience within the fire safety sector
- Flexibility
- Influencing and negotiation skills
- Commercial acumen
What we offer
- Uniform
- Free parking
- HSF Health plan
- Pension scheme
- Cycle to work scheme
- Team building days/ trips away
- 20 days paid holidays plus stats and additional days for length of service
- Additional holiday for 'Birthday Allowance'
To apply - click apply now below and upload a copy of your CV
Scheduling Coordinator employer: MCL Fire
Contact Detail:
MCL Fire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Coordinator
✨Tip Number 1
Familiarise yourself with planning and scheduling software, as this is essential for the role. If you have experience with specific tools, be ready to discuss how you've used them effectively in previous positions.
✨Tip Number 2
Highlight your customer service skills during any conversations or interviews. MCL Fire values a customer-focused approach, so be prepared to share examples of how you've successfully managed customer interactions in the past.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you prioritise tasks and manage your time effectively. This will show that you can handle the workload and meet deadlines, which is crucial for a Scheduling Coordinator.
✨Tip Number 4
Research MCL Fire and their services to understand their operations better. Being knowledgeable about the company will help you engage more meaningfully during discussions and show your genuine interest in the role.
We think you need these skills to ace Scheduling Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in planning and scheduling. Emphasise any previous roles where you managed workloads or liaised with customers, as these are key aspects of the Scheduling Coordinator position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention specific examples from your past experiences that demonstrate your organisational skills and attention to detail.
Highlight Relevant Skills: In your application, clearly outline your proficiency with planning and scheduling software, as well as your computer literacy with Microsoft packages. These skills are essential for the role and should be prominently featured.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Scheduling Coordinator role.
How to prepare for a job interview at MCL Fire
✨Showcase Your Scheduling Experience
Make sure to highlight your previous experience with planning and scheduling software. Be prepared to discuss specific examples of how you've successfully managed workloads and scheduled service jobs in the past.
✨Demonstrate Attention to Detail
Since the role requires meticulous attention to detail, be ready to provide examples of how you've maintained accuracy in your work. You might want to mention any systems or processes you used to ensure quality when capturing and inputting information.
✨Communicate Effectively
Excellent verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and think of instances where you've effectively liaised with customers or team members.
✨Exhibit a Customer-Focused Attitude
MCL Fire values customer service, so be prepared to discuss how you've gone above and beyond to meet customer needs in your previous roles. Share specific stories that demonstrate your passion for delivering exceptional service.