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- Tasks: Be the go-to person for customer queries and ensure smooth operations.
- Company: Join McKinty Associates, a leader in engineering and maintenance services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by delivering top-notch customer service in a fast-paced setting.
- Qualifications: 3+ years in administration, strong GCSEs in Maths and English, and great communication skills.
- Other info: Experience in engineering or construction is a plus!
The predicted salary is between 28800 - 43200 £ per year.
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Customer Services Administrator – Belfast (BT12) -PCGAS0625, Belfast
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Client:
McKinty Associates
Location:
Belfast, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
f2d59be240d3
Job Views:
8
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
Customer Services Administrator
Belfast (BT12)
McKinty Associates are delighted to be working with a client who as an immediate need for an experienced Customer Services Administrator. Working in a fast-paced engineering/ maintenance environment the successful candidate will join an established team ensuring repair requests are carried out efficiently, cost-effectively ensuring all project works are completed within agreed timescales whilst delivering a first-class service.
Key Duties:
- Acting as the main point of contact for all customer queries.
- Answering calls / responding to emails.
- Providing an exceptional level of customer service.
- Responsible for the administration for a specific contract(s).
- Assign work requests to relevant department or subcontractor for action.
- Ensure customers are kept up to date, ensuring any issues are escalated to management.
- Maintain and update systems (Databases and CRM system).
- Typing various documents and electronic information.
- Accurate filing, record keeping and data entry.
- Relevant ad hoc duties as required.
Eligibility criteria:
- Recent experience in an administration position (3 years minimum)
- Strong academic record including Maths and English GCSE Grade C or above
- Experience within an engineering/ maintenance /construction environment (Desirable)
- Computer literate – including strong Microsoft Excel, Word, Outlook and Microsoft Teams
- Good analytical ability with attention to detail
- Strong Organisational skills
- Excellent oral and written communication skills
- Ability to meet deadlines whilst paying particular attention to details
- Be highly numerate and comfortable working with multiple sources of information
- Excellent communicator and able to build relationships and rapport
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Customer Services Administrator - Belfast (BT12) -PCGAS0625 employer: McKinty Associates
Contact Detail:
McKinty Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator - Belfast (BT12) -PCGAS0625
✨Tip Number 1
Familiarise yourself with the engineering and maintenance sectors. Understanding the specific challenges and terminology used in these industries will help you communicate effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the main point of contact for customer queries, practice handling difficult situations and providing solutions. Role-playing scenarios with a friend can be a great way to prepare.
✨Tip Number 3
Get comfortable with the software mentioned in the job description, especially Microsoft Excel and CRM systems. If you’re not already proficient, consider taking online courses or tutorials to boost your skills before the interview.
✨Tip Number 4
Prepare examples from your past experience that showcase your organisational skills and attention to detail. Be ready to discuss how you've successfully managed multiple tasks or projects simultaneously, as this is crucial for the role.
We think you need these skills to ace Customer Services Administrator - Belfast (BT12) -PCGAS0625
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key duties and responsibilities of a Customer Services Administrator. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Relevant Experience: Make sure to emphasise your recent administration experience, particularly in a fast-paced environment. Use specific examples to demonstrate how you've successfully managed customer queries and administrative tasks in the past.
Showcase Your Skills: Clearly outline your skills in Microsoft Excel, Word, Outlook, and Teams. Provide examples of how you've used these tools effectively in previous roles, especially in relation to data entry and record keeping.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're a great fit for the role. Mention your attention to detail, organisational skills, and ability to meet deadlines, as these are crucial for the position.
How to prepare for a job interview at McKinty Associates
✨Showcase Your Customer Service Skills
As a Customer Services Administrator, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues efficiently.
✨Demonstrate Your Organisational Skills
This role requires strong organisational skills. Be ready to discuss how you manage your workload, prioritise tasks, and ensure deadlines are met, especially in a fast-paced environment.
✨Familiarise Yourself with Relevant Software
Since the job involves using databases and CRM systems, brush up on your knowledge of Microsoft Excel, Word, and Outlook. Mention any specific software you've used in previous roles that could be relevant.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to escalate issues or assign work requests, and be prepared to explain your thought process and actions.
