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- Tasks: Provide exceptional customer service and support to a dynamic team.
- Company: Leading specialist delivery provider with growth opportunities.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Join a growing business and make a real impact on customer satisfaction.
- Qualifications: NVQ Level 3 in Business Administration or equivalent, plus admin experience.
- Other info: Hands-on role with potential for career advancement.
The predicted salary is between 26000 - 28000 £ per year.
Salary c.£26K – £28K DOE
On behalf of our client, a leading specialist delivery provider working across the whole of Ireland, McKinty Associates are seeking to recruit an experienced Customer Services Administrator to join their team. Working as part of a small team, the post holder will provide support to all staff and co-workers and be responsible for providing exceptional service to a varied customer base. This will be a hands-on role in this growing business with real potential opportunities for professional development.
Duties/Responsibilities:
- Reporting to Warehouse Manager.
- Acting as the main point of contact for all customer contacts.
- Liaise with customers to identify specific requirements.
- Resolve queries or disputes in an efficient and timely manner.
- Communicate with both internal and external parties to meet customer needs.
- Maintain a high level of paperwork and update computer systems with relevant information in a timely manner.
- Relevant ad hoc duties as required.
Essential eligibility criteria:
- NVQ Level 3 (or equivalent) in Business Administration OR 5 GCSEs including English and Maths (A-C Grades).
- At least 6 months' experience working in an administration office setting.
- Computer literate – including strong working knowledge of MS Office package with particular experience of Word, Excel and Outlook.
- Excellent communication skills.
- Ability to work on own initiative.
- Ability to manage deadlines and workload.
- Keen eye for detail.
Customer Services Administrator - Bangor (Bt23) - Pcbgr0226 employer: McKinty Associates
Contact Detail:
McKinty Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator - Bangor (Bt23) - Pcbgr0226
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions not only shows your interest but also helps you figure out if the role is right for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you to join our team.
We think you need these skills to ace Customer Services Administrator - Bangor (Bt23) - Pcbgr0226
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Administrator role. Highlight your relevant experience, especially in administration and customer service, to show us you’re the perfect fit for our team.
Show Off Your Skills: Don’t forget to showcase your computer skills, especially with MS Office. We want to see how you can use these tools to keep everything running smoothly in our busy environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at McKinty Associates
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services Administrator inside out. Familiarise yourself with the company’s services and values, as well as the specific duties mentioned in the job description. This will help you tailor your answers and show that you're genuinely interested.
✨Show Off Your Skills
Highlight your experience with MS Office, especially Word, Excel, and Outlook. Prepare examples of how you've used these tools in previous roles to manage paperwork or resolve customer queries. Being able to demonstrate your computer literacy will give you an edge.
✨Practice Makes Perfect
Think about common interview questions for customer service roles, like how you handle difficult customers or manage deadlines. Practising your responses can help you feel more confident and articulate during the actual interview. Consider doing a mock interview with a friend!
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or opportunities for professional development. This shows that you’re not just interested in the job, but also in growing with the company. It’s a great way to leave a lasting impression!
