Specialist - Contract Operations

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions.
• Exceptional benefits: On top of a competitive salary, we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your Impact:

As a Specialist on the Contract Operations team, you will be responsible for ensuring all contracts are accurately documented, compliant with firm policies, and properly stored. This includes verifying clear documentation of business rationale, market pricing support, anti-bribery and corruption provisions, purchase-to-pay requirements, and business award recommendations in accordance with established standards.

You will oversee a team of external resources and ensure program success through the development, integration, and monitoring of key performance indicators (KPIs) and service level agreements (SLAs). In close collaboration with stakeholders across Category Management, Sourcing, Supplier Risk, Legal, Global Finance, and Information Security, you will help execute the Contract Operations roadmap and establish consistent operational standards.

Your role requires identifying process gaps, solving complex operational challenges, and driving continuous improvement. You will refine workflows, develop and maintain standard operating procedures (SOPs), and create training materials to support scalable, efficient operations. Additionally, you will manage outsourced service providers to ensure contractual SLAs and KPIs are achieved, while guiding the global Contract Operations team in standardizing and simplifying processes.

You will also lead initiatives to design and implement new support models and processes, ensuring a seamless user experience, successful project delivery, and alignment with organizational priorities. Through strong communication, disciplined process governance, and effective team leadership, you will enhance operational efficiency, strengthen risk management, and uphold financial integrity across the firm.

Your Qualifications and Skills:

• Undergraduate Degree or equivalent work experience; Advanced degree preferred
• 3+ years of operations management and contract operations experience
• Deep understanding of procure-to-pay processes
• Experience partnering with business stakeholders on strategic initiatives, operations and issue resolutions
• Experience managing Outsourced Service Providers
• Independently manages multiple people and projects simultaneously while participating in best practices and nurturing a trust-based, inclusive, productive environment.
• Capable of raising issues, generating solutions, and working effectively under pressure
• Non-hierarchical approach with flexibility and the ability to build consensus among team members.
• Ability to handle multiple tasks, prioritize them, and carry them out independently while being mindful of the big picture
• Sensitivity with confidential information and adherence to the highest professional and process standards
• Strong influencing capabilities, including willingness to push back and deliver tough messages to senior audiences, and demonstrated track record of leadership in high-performing teams.
• Ability to engage audience and create clear, logical, and structured communications across all formats, with fluency level language skills in English.