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- Tasks: Be the go-to tech guru for attorneys and staff, solving IT issues daily.
- Company: Join McKinlay Law, a dynamic city law firm with a commitment to excellence.
- Benefits: Enjoy competitive pay, early morning travel assistance, and a supportive team environment.
- Why this job: Dive into a role where your IT passion shines and makes a real impact.
- Qualifications: Must have experience in a similar role at an international law firm.
- Other info: This is an office-based position with set hours from 7:00 am to 3:30 pm.
The predicted salary is between 36000 - 60000 £ per year.
Job Responsibilities: Responding to incoming calls and emails. Diagnosing and resolving user problems. Escalating calls to the next level of service as necessary and following up with users to ensure successful problem resolution in a timely and professional manner. Serving as the initial point of contact for all IT-related issues and requests within the law firm. Providing technical support to attorneys, paralegals, and staff for hardware, software, and network-related issues. Maintaining a high level of customer service. Assisting customers/end users with questions on product installation, usage, and implementation. Responding to and investigating customer/end user inquiries, concerns, and issues via phone and e-mail in a timely and courteous manner. Answering customer inquiries and providing appropriate technical and/or product-related information. Effectively communicating or escalating customer issues and concerns to applicable internal staff members. Maintaining working knowledge of products and/or services. Leveraging the IT knowledgebase or performing research using external resources to troubleshoot and resolve technical issues. Acknowledging, updating, and documenting all customer service requests in the ServiceNow call tracking system; consulting with the Help Desk Management team or IT teams when a solution is unknown or unclear. Reporting problems with procedures and making suggestions for improvements. Taking initiative to make decisions regarding improving support to customers. Assisting with IT Projects in other areas of the IT Department as needed. Other ad hoc duties as assigned. Minimum Requirements: It is essential that you have experience in a similar role in an international law firm. This role is office-based (no hybrid) and covers the hours 7.00 am – 3.30 pm to fit into the structure of the firm. They need an ambitious IT analyst with a genuine passion for all things IT who can bring to the role an attitude of exceptional delivery and become an integral part of a growing team. The firm is prepared to offer an exceptional salary for the right candidate (Negotiable) and the benefits are really exceptional, including some assistance with early morning travel if necessary. McKinlay Law endeavors to contact all successful candidates within 24 hours. However, due to the volume of applications that we receive, we are not able to respond to every candidate individually. If you have not heard from us within 24 hours, your application has been unsuccessful and we have not retained your details. #J-18808-Ljbffr
IT Helpdesk Analyst - City Law Firm employer: McKinlay Law
Contact Detail:
McKinlay Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst - City Law Firm
✨Tip Number 1
Make sure to familiarize yourself with the specific IT systems and software commonly used in law firms. This knowledge will not only help you during the interview but also demonstrate your commitment to understanding the unique environment of a legal setting.
✨Tip Number 2
Highlight any previous experience you have in providing technical support within a professional services environment. Be ready to share specific examples of how you've successfully resolved issues for users, especially in high-pressure situations.
✨Tip Number 3
Prepare to discuss your approach to customer service. Since this role emphasizes maintaining a high level of customer satisfaction, think about how you can convey your ability to communicate effectively and empathetically with users.
✨Tip Number 4
Research the firm’s culture and values. Understanding their mission and how they operate can give you an edge in the interview, allowing you to tailor your responses to align with what they are looking for in a candidate.
We think you need these skills to ace IT Helpdesk Analyst - City Law Firm
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the responsibilities and requirements of the IT Helpdesk Analyst position. Tailor your application to highlight relevant experience in a similar role, especially within an international law firm.
Highlight Technical Skills: In your CV and cover letter, emphasize your technical skills related to hardware, software, and network support. Mention any specific tools or systems you are familiar with, such as ServiceNow, as this will demonstrate your readiness for the role.
Showcase Customer Service Experience: Since maintaining a high level of customer service is crucial, provide examples of how you've successfully handled user inquiries and resolved issues in a timely and professional manner. This could include specific situations where you went above and beyond to assist users.
Prepare a Strong Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also conveys your passion for IT and your desire to contribute to the firm's success. Make sure to express your enthusiasm for the role and how you can be an integral part of their growing team.
How to prepare for a job interview at McKinlay Law
✨Show Your IT Passion
Make sure to express your genuine passion for IT during the interview. Share specific examples of how you've tackled technical challenges in the past, especially in a law firm environment.
✨Demonstrate Customer Service Skills
Since maintaining a high level of customer service is crucial, prepare to discuss how you've effectively handled user inquiries and resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarize Yourself with ServiceNow
As you'll be using the ServiceNow call tracking system, it’s beneficial to familiarize yourself with its features. If you have prior experience with similar systems, be ready to discuss that knowledge.
✨Prepare for Technical Questions
Expect technical questions related to hardware, software, and network issues. Brush up on common troubleshooting techniques and be prepared to explain your thought process when diagnosing problems.
