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- Tasks: Provide 1st and 2nd line IT support and maintain equipment.
- Company: Join a leading law firm with a supportive IT team.
- Benefits: Gain valuable experience in a professional environment and enhance your skills.
- Why this job: Perfect for ambitious IT pros wanting to grow in legal IT.
- Qualifications: 2+ years in IT support, preferably in a law or corporate setting.
- Other info: Opportunity for career advancement in a dynamic role.
The predicted salary is between 36000 - 60000 £ per year.
Our client requires an experienced IT support analyst to handle the IT functions and 1st and 2nd line support for their London office. You will be the sole IT person for the London office whilst reporting to and being supported by an external IT team.
The role will include:
- providing 1st and 2nd line support
- setting up and maintaining IT equipment and work stations
- troubleshooting user issues
- training staff on software and equipment
- logging IT problems and their resolution
- liaising with third parties over licenses and issues
- overseeing and tracking the lending of equipment
- implementing company IT strategies
Experience in a law firm or similar professional services/corporate environment is essential; at least two years’ experience. Advanced technical knowledge and stellar customer service skills are essential. You will also have exceptional organisation skills with a pragmatic approach to prioritising demands.
This is a rewarding opportunity for an ambitious IT professional looking to take on a broad role with responsibility and further build their career in legal IT.
McKinlay Law endeavour to contact all successful candidates within 24 hours. However, due to the volume of applications that we receive, we are not able to respond to every candidate individually. If you have not heard from us within 24 hours your application has been unsuccessful and we have not retained your details.
IT Support Analyst in City of London employer: McKinlay Law
Contact Detail:
McKinlay Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in law firms or corporate environments. They might know of openings that aren't advertised yet.
✨Tip Number 2
Show off your skills! If you get the chance, create a portfolio or a personal website showcasing your IT projects and achievements. This can really set you apart from the crowd.
✨Tip Number 3
Stay proactive! Keep an eye on our website for similar roles that pop up. Even if this specific position is closed, we often have new opportunities that could be a perfect fit for you.
✨Tip Number 4
Prepare for interviews by brushing up on common IT support scenarios. Practice explaining how you've handled user issues in the past, as this will show your problem-solving skills and customer service prowess.
We think you need these skills to ace IT Support Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your relevant experience, especially in 1st and 2nd line support, and any work you've done in a law firm or similar environment. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since stellar customer service is key for this role, don’t forget to showcase your ability to communicate effectively and resolve issues. Use examples from your past experiences where you’ve gone above and beyond to help users.
Be Organised: We love a candidate who can prioritise! Make sure your application reflects your exceptional organisational skills. You might want to mention how you manage multiple tasks or projects simultaneously, as this will resonate with us.
Apply Through Our Website: Even though applications for this specific role are closed, we encourage you to submit your CV through our website for future opportunities. We’re always on the lookout for talented individuals like you, so don’t hesitate to reach out!
How to prepare for a job interview at McKinlay Law
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Be ready to discuss specific IT issues you've resolved in the past, especially in a law firm or corporate environment. This will show that you have the experience they’re looking for.
✨Show Off Your Customer Service Skills
Since stellar customer service is essential for this role, prepare examples of how you've successfully helped users in the past. Think about times when you went above and beyond to resolve an issue or train someone on new software.
✨Organise Your Thoughts
With exceptional organisation skills being a key requirement, practice articulating how you prioritise tasks and manage your time. You might be asked how you would handle multiple IT issues at once, so have a strategy in mind.
✨Be Ready to Discuss IT Strategies
Familiarise yourself with common IT strategies used in professional services. Be prepared to share your thoughts on how you would implement these strategies in their London office, showing that you can think critically about the role.
