At a Glance
- Tasks: Support the sales team by liaising with customers and creating enquiries.
- Company: Join a vibrant, employee-owned travel company focused on authentic experiences.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and performance bonuses.
- Other info: Experience our beautiful destinations firsthand as part of your role.
- Why this job: Kickstart your career in travel while making lasting customer connections.
- Qualifications: Fluent English speaker with strong communication and organisational skills.
The predicted salary is between 24775 - 24775 £ per year.
We proudly became an employee‑owned business in August 2024, and this is an excellent opportunity to join a forward‑thinking and energetic team. This would be an ideal role for someone looking to embark on/make a move into a career in travel. We offer tailormade and experience‑led holidays throughout Scotland, Ireland, England, Wales and the Channel Islands, from road trips to small group rail tours. Our customers are predominantly older, well‑educated and well‑travelled couples from both the UK and overseas. They expect great service and authentic holiday experiences. Many of them return to us again and again. We pride ourselves on personal service and every member of our team actively contributes to the company’s success. When it gets busy, we all muck‑in, regardless of job title.
The Role
We are looking for a motivated and friendly individual for this customer‑facing role. You will work closely with the sales team, liaising with customers to create enquiries which will be passed on to the travel advisor. This is a full‑time role – Monday to Friday with rotational Saturday. You will be the first point of contact for customers, enquirers and other inbound contacts to McKinlay Kidd. You will listen carefully and accurately record information, then respond or pass on to colleagues. You will therefore play a crucial role in first impressions and customer service, including answering initial questions and ensuring an appropriate response.
Skills and Experience
- Fluent or native English speaker
- Excellent telephone manner
- Strong organisational skills and the ability to manage multiple tasks and priorities simultaneously
- Strong communication skills
- Administrative experience and attention to detail
- Experienced in using technology and systems
- Good knowledge of the geography of Scotland plus ideally Ireland and the rest of the UK
- Belief that a holiday in the UK or Ireland can be just as good as one abroad
What We Offer
- A salary of £24,775
- A holiday allowance of 25 working days, plus 3 public holidays.
- An annual company‑wide performance‑related bonus, which is tax‑free.
- We facilitate team members to visit and experience our destinations and product.
Travel Sales Support in Glasgow employer: McKinlay Kidd Ltd
Join McKinlay Kidd, an employee-owned travel company that values personal service and teamwork in a vibrant work culture. With opportunities for professional growth and the chance to experience our beautiful destinations firsthand, we offer a supportive environment where your contributions truly matter. Enjoy a competitive salary, generous holiday allowance, and a performance-related bonus while working with a passionate team dedicated to creating memorable travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Sales Support in Glasgow
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like McKinlay Kidd Ltd who are looking for fresh talent for roles like Travel Sales Support.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like McKinlay Kidd Ltd and give you a leg up for your Travel Sales Support application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Sales Support openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Sales Support in Glasgow
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Sales Support role at McKinlay Kidd Ltd.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Sales Support position at McKinlay Kidd Ltd.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of McKinlay Kidd Ltd.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to McKinlay Kidd Ltd's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Sales Support.
How to prepare for a job interview at McKinlay Kidd Ltd
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at McKinlay Kidd Ltd.
