About McKinlay Kidd McKinlay Kidd proudly became an employee-owned business in August 2024, making this an exciting opportunity to join a forward-thinking and award-winning travel company. We create tailor-made and experience-led holidays throughout Scotland, Ireland, England, Wales and the Channel Islands, ranging from self-drive adventures to rail tours and island escapes. Our customers are predominantly well-travelled and discerning visitors from both the UK and overseas who value exceptional service and authentic travel experiences. Many return to travel with us time and again. We are now looking for an enthusiastic and highly organised Operations Assistant to join our team in Glasgow. This is an excellent opportunity for someone with strong administrative skills, exceptional attention to detail and a customer-focused approach to develop their career within the travel industry. As an Operations Assistant, you will be responsible for ensuring the smooth administration and delivery of customer bookings from the point of confirmation through to the successful completion of their holiday. Working closely with customers, accommodation providers, transport companies and local suppliers throughout the UK and Ireland, you will help ensure every aspect of our customers' travel arrangements is organised accurately and efficiently. Administer holiday bookings using our in-house reservations system. Make, monitor and confirm reservations with accommodation providers, transport operators and other suppliers. Liaise professionally with customers, suppliers and colleagues by telephone and email. Support the Operations team with general administrative duties and office tasks. Build strong relationships with local suppliers and tourism partners. Good computer literacy and confidence learning new systems. Good knowledge of Scotland's geography and an interest in travel throughout the UK and Ireland. A positive, flexible and team-oriented attitude. Previous experience in travel, tourism, hospitality or administration would be advantageous, but we are equally interested in candidates who can demonstrate transferable skills, enthusiasm and a willingness to learn. Full-time Permanent Company pension Company events Monday to Friday ~ Day shift ~1 in 4 Saturdays ~ Participation in the 24/7 customer duty rota once fully trained and experienced Glasgow (office-based) Ability to reliably commute to Glasgow or relocate before starting work
Team Assistant/ Assistant in Glasgow employer: McKinlay Kidd Ltd
McKinlay Kidd is an exceptional employer that champions employee ownership, fostering a collaborative and supportive work culture where every team member contributes to our award-winning service. Located in Glasgow, this role as an Operations Assistant offers not only competitive salary and benefits but also ample opportunities for personal and professional growth within the dynamic travel industry. Join us to be part of a passionate team dedicated to creating unforgettable travel experiences for discerning customers.
